Understanding Business
Understanding Business
12th Edition
ISBN: 9781260092332
Author: Nickels
Publisher: McGraw-Hill Education
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Chapter 11, Problem 3DCS
Summary Introduction

To discuss: The experience of an individual in on-the-job and off-the-job training sessions; and how they can be improved.

Introduction:

Training and development exercises are provided to the individual in order to develop the skills and knowledge of the employees, so that employees can perform well in the organization.

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Discuss the advantages and disadvantages of integrating multiple data tracking systems with a CRM. Describe how integration can impact analytics. Describe possible barriers to an organization implementing a CRM.
I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project. Do you think only clarifying roles and fostering trust would have resolved the issue you had experienced?
I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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