Understanding Management
10th Edition
ISBN: 9781337333375
Author: Richard L. Daft; Dorothy Marcic
Publisher: Cengage Learning US
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Question
Chapter 11, Problem 3CFCA
Summary Introduction
To determine:
How would Rankin modify his leadership style if he wants to succeed dyer in two years.
Case Summary:
Reflex systems is specialized in selling exercise equipment to high schools and colleges, small to mid-sized businesses for recreation centres, through a national force of 310 salespeople. The company has encountered and won a great level of sales in the recent past. However, it is facing issues with follow up service systems. Therefore, the CEO of the company has planned to implement a new CRM system to rectify these ongoing issues and attract and retain customers. Customer relationship management (CRM), this is an approach and system to manage a favourable and attractive relationship with existing and potential customer. It supports and aids the management of sales, delivery actionable insights, merges with social media and facilitates team management and communication. Further, it enables to manage customer interactions and problems effectively and efficiently. The ultimate goal is to drive sales growth.
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The Managing director for your company, Unilever which we are trying to move to the Philipines has just reached out to you to let you know the Management Team has met and they want to move forward with your expansion plan to the Philipines. They want you to prepare a PowerPoint Presentation with the information you have presented to the Board of Directors for final approval.
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Describe any CSR efforts your expansion will take on in the country with explanations connecting this decision with expected benefits from this action.
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The Managing director for your company, Unilever which we are trying to move to the Philipines has just reached out to you to let you know the Management Team has met and they want to move forward with your expansion plan to the Philipines. They want you to prepare a PowerPoint Presentation with the information you have presented to the Board of Directors for final approval.
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Chapter 11 Solutions
Understanding Management
Ch. 11 - Prob. 1OTJVCCh. 11 - Prob. 2OTJVCCh. 11 - Prob. 3OTJVCCh. 11 - Prob. 1DQCh. 11 - Prob. 2DQCh. 11 - Prob. 3DQCh. 11 - Prob. 4DQCh. 11 - Prob. 5DQCh. 11 - Prob. 6DQCh. 11 - Prob. 7DQ
Ch. 11 - Prob. 8DQCh. 11 - Prob. 9DQCh. 11 - Prob. 10DQCh. 11 - Prob. 1SLCh. 11 - Prob. 2SLCh. 11 - Prob. 3SLCh. 11 - Prob. 4SLCh. 11 - Prob. 5SLCh. 11 - Prob. 6SLCh. 11 - Prob. 7SLCh. 11 - Prob. 8SLCh. 11 - Prob. 9SLCh. 11 - Prob. 1GLCh. 11 - Prob. 1ALCh. 11 - Prob. 2ALCh. 11 - Prob. 3ALCh. 11 - Prob. 4ALCh. 11 - Prob. 5ALCh. 11 - Prob. 6ALCh. 11 - Prob. 7ALCh. 11 - Prob. 1EDCh. 11 - Prob. 2EDCh. 11 - Prob. 3EDCh. 11 - Prob. 1CFCACh. 11 - Prob. 2CFCACh. 11 - Prob. 3CFCA
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