EP BASIC BUS.STATS-ACCESS (18 WEEKS)
EP BASIC BUS.STATS-ACCESS (18 WEEKS)
14th Edition
ISBN: 9780135989005
Author: BERENSON
Publisher: PEARSON CO
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Chapter 11, Problem 36PS

a.

To determine

Test whether there is an interaction between the supplier and loom.

b.

To determine

Test whether there is an effect due to the loom.

c.

To determine

Test whether there is an effect due to the supplier.

d.

To determine

Construct a plot for the mean strength for each supplier and loom.

e.

To determine

Use the Tukey procedure for determining whether the difference between suppliers exists or not.

f.

To determine

Repeat the analysis, using the suppliers as the only factor.

To determine

Compare the results with part (e).

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Title: Analyzing Customer Satisfaction for UnileverAs a member of Unilever's Customer Experience Management team, you are responsible forevaluating customer satisfaction levels and monitoring competitive moves. This case studyinvolves analyzing satisfaction data to test two key hypotheses about Unilever's performancerelative to its main competitor, Procter & Gamble (P&G).Unilever’s leadership team has emphasized the importance of customer satisfaction inmaintaining competitive advantage and market leadership. As part of this initiative, yourteam regularly monitors satisfaction scores and benchmarks them against competitors likeP&G.You are tasked with analyzing the provided dataset to answer the following questions:1. Does Unilever’s average customer satisfaction score meet the minimum threshold of2. 75%?Is there no significant difference between Unilever’s overall average satisfaction scoreand P&G’s average satisfaction score?
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Chapter 11 Solutions

EP BASIC BUS.STATS-ACCESS (18 WEEKS)

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