A balanced scorecard is a performance metric which is used in strategic management for identifying and improving different types of internal functions of a company and their external outcomes. The balanced scorecard is utilized for measuring and providing feedback to the companies. 1. The balanced scorecard 2. Measures to be taken by the management if company adopts balance scorecard 3. a. The reason behind customer satisfaction with no improvement in bad debts and average age of accounts receivable . b. The reason behind the improvement in performance measures for the average age of bad debts, accounts receivable and unsold inventory while there is no improvement in the total profits.

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Chapter 11, Problem 23P

To determine

Introduction:

A balanced scorecard is a performance metric which is used in strategic management for identifying and improving different types of internal functions of a company and their external outcomes. The balanced scorecard is utilized for measuring and providing feedback to the companies.

1. The balanced scorecard

2. Measures to be taken by the management if company adopts balance scorecard

3.

a. The reason behind customer satisfaction with no improvement in bad debts and average age of accounts receivable.

b. The reason behind the improvement in performance measures for the average age of bad debts, accounts receivable and unsold inventory while there is no improvement in the total profits.

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