Essentials of Organizational Behavior (13th Edition)
Essentials of Organizational Behavior (13th Edition)
13th Edition
ISBN: 9780133920819
Author: Stephen P. Robbins; Timothy A. Judge
Publisher: PEARSON
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Chapter 11, Problem 1LO
Summary Introduction

To describe: The process of communication and formal and informal communication.

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Explanation of Solution

Describe the process of communication and formal and informal communication:

In communication process, the sender would send the message by encoding. The message will be sent to the channel, which can be formal or informal channel. Then the receiver would receive the message and the message will be decoded.

Formal communication is the kind of communication in which the information or the communication passes through the predefined channels.

Informal communication is the kind of communication in which the information will flow in every direction. Here, the information will flow freely. It is not backed with any pre-determined channels.

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