Chapter 11, Problem 1CTQ

Summary Introduction

Case summary:

A health care system called Company K was embracing opportunities and challenges of diversity from 1945. Now the company became one of the most non-profit health systems. The approach of the company is culturally competent care which means the company it encourages the culture in diversity in the health care settings, it respects the practices and belief of the members. These practices are been blend in the company’s structure, culture, and practices.

Th company believes that providing a diverse client base needs a diverse staff. The staffs of the company are mostly women and the priority was given to them.

To have an effective communication, the company emphasis on the inclusion and diversity. The company deals with various people from various countries and connects more audience which became as a competitive advantage.

Characters in the case:

• Company K

To discuss:  The implication on getting rewards for the quality of work life of Company K.

Explanation of Solution

Getting awards and recognising for the work will ultimately act as a tool of encouragement. The same happens in Company K. These awards and recognition made company K to focus more on the diversity on people as well as on the staffs.

The quality of the work life increases day by day in Company K. It improves the safety and security of the clients. The mission of the company to provide a quality health care, affordable services, and to improve or increase the health care for its members were attaining on daily basis.

These rewards on quality work life was a motivation for many health care systems.