EBK PRINCIPLES OF OPERATIONS MANAGEMENT
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
11th Edition
ISBN: 9780135175859
Author: Munson
Publisher: VST
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Chapter 11, Problem 1.1VC
Summary Introduction

Case summary:

Company D requires a unique supply chain to serve 300 million meals annually, which comprises of Olive Gardens and Red Lobster. Senior VP of company D aims to achieve a competitive advantage through supply chain, which requires operation excellence as its main strategy.

Company D has one tier of suppliers with four distinct supply chains. The first is known as the smallware, which comprises of items like linens, tableware and silverware that are directly purchased from Company DDD warehouse.

The frozen canned food products are distributed to Company D’s 11 distribution centers, which form the second supply line. B2B supply line is practiced for fresh food supplies or unpreserved food products, where the managers place direct orders.

The global supply chain of Company D is the fourth supply line, where an independent supplier is selected for every product like salmon, shrimp. They are carefully selected through quality inspection by an overseas representative of company D.

To determine: Advantages of Company D four supply chains.

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Durban woman, Nombulelo Mkumla, took to social media last week to share how she discovered the rodent.In a lengthy Facebook post, she said she purchased the loaf of bread from a local shop after work on August 27.For the next days, Mkumla proceeded to use slices of bread from the load to make toast."Then, on the morning of August 31, I took the bread out of the fridge to make toast and noticed something disgusting andscary. I took a picture and sent it to my friends, and one of them said, 'Yi mpuku leyo tshomi' [That's a rat friend]“."I was in denial and suggested it might be something else, but the rat scenario made sense - it's possible the rat got into thebread at the factory, and no one noticed," Mkumla said.She went back to the shop she'd bought the bread from and was told to lay a complaint directly with the supplier.She sent an email with a video and photographs of the bread.Mkumla said she was later contacted by a man from Sasko who apologised for the incident.According to…
PepsiCo South Africa says the incident where a woman discovered part of a rodent in her loaf of bread, is anisolated occurrence.Durban woman, Nombulelo Mkumla, took to social media last week to share how she discovered the rodent.In a lengthy Facebook post, she said she purchased the loaf of bread from a local shop after work on August 27.For the next days, Mkumla proceeded to use slices of bread from the load to make toast."Then, on the morning of August 31, I took the bread out of the fridge to make toast and noticed something disgusting andscary. I took a picture and sent it to my friends, and one of them said, 'Yi mpuku leyo tshomi' [That's a rat friend]“."I was in denial and suggested it might be something else, but the rat scenario made sense - it's possible the rat got into thebread at the factory, and no one noticed," Mkumla said.She went back to the shop she'd bought the bread from and was told to lay a complaint directly with the supplier.She sent an email with a video and…

Chapter 11 Solutions

EBK PRINCIPLES OF OPERATIONS MANAGEMENT

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