To determine:
If being in team for a prestigious and remarkable project will make you overlook the facts and be instrumental in making unethical decisions. Is highlighting the issues will have a positive impact on project and on the individual?
Introduction / Case study:
A training program organized in MicroPhone, a telecommunication company for customer service project. It is lead by Kristin Cole who is Head of HR. Sara MacIntosh joined into the organization reporting to Kristin into their training operations. The above training is a week program for 3000 employees with a cost of $40 Million. However after looking into the extensive details of the project Sara understood that it is going to cost more than that if the training has to be continued the way it is planned for.
She reported to Kristin about her concerns however Kristin was not ready to listen. Also she demanded Sara to organize it and make it successful with said budget and there will not be any changes. If Sara decides to raise a voice against this and take it to the attention of team involved in training activities what will be the impacts?
Trending nowThis is a popular solution!
Chapter 10 Solutions
Understanding Management
- A restaurant in Oregon paid its food servers the full state minimum wage ($7.95/hr at the time). Servers were required to contribute their tips to a tip pool. All employees of the restaurant other than managers shared in the tip pool based on their number of hours of work. The servers objected to sharing their tips with dishwashers and cooks. A server sued. What should the court decide? Why? Case: (Cumbie v. Woody Woo Inc., 596 F.3d 577 [9th Cir. 2010])arrow_forwardWhy do many people think that motivation is the most important part of a leader’s job? Imagine that you have a couple of extra-high performers reporting to you who are carrying out all their job responsibilities in a superior manner. What kind of coaching might you conduct with these people? Imagine yourself as the team leader, and the gang invites you to join them for an after-hours drink at a bar. From the standpoint of enhancing teamwork, explain if joining the team would be effective.arrow_forwardStep by step answerarrow_forward
- A bank loan officer who was taking medication for depression had numerous drinks at a local bar, went to a cemetery, and, with a gun in his hand, threatened to commit suicide. He eventually drove off but was intercepted by the police and committed to a psychiatric facility for four days. His physician certified that he would be able to resume all of his duties in a week, but the bank balked at reinstating him. Officials at the bank expressed their shock that he was released from the hospital so quickly after threatening to kill himself. He was told that he could not be immediately reinstated because of “the impact of your action in the community and on the ability to perform your job.” He was placed on a leave of absence and then terminated. Did the bank violate the ADA? Why or why not? Case: (Lizotte v. Dacotah Bank, 2010 U.S. Dist. LEXIS 1223 [D.N.D.]arrow_forwardDiscuss the differences among CRM practices and/or systems with different marketing, sales, and customer service business processes and how they can differ based on industry. Provide an example.arrow_forwardI need help answering the following questions listed below Much attention is given to the multigenerational clinician workforce. But what about the multigenerational administrative workforce? Are the challenges similar? What about interactions between multigenerational clinical and administrative workforces?arrow_forward
- Please original work Which is better: to buy through one channel or several channels? The obvious answer is to have multiple channels available–order from the Web, make returns at the store, check on delivery by phone - and have all of those contact points able to pick up where they last left off. Is there any advantage to the customer using only one channel? Why does research show that customers who use more than one channel are more likely to be more valuable than those who use only one? Please cite in text references and add weblinksarrow_forwardThe percentage of the workplace that is a part of a union has been decreasing for decades (especially in the private sector). Many laws have been passed that give employees rights that unions cared deeply about, e.g., FMLA, OSH Act, FSLA, etc. Does that mean that unions are no longer needed? However, there is also evidence that an ever-increasing part of the pie is going to an ever smaller group of individuals. And unionized employees tend to make more and have stronger protections than non-union employees. Are unions necessary?arrow_forwardSWOT Analyses are often used in businesses to describe their organization. The SWOT model can also be applied to an individual personally and professionally. Identify two to three elements that describe your strengths as a leader, two to three elements that describe your weaknesses as a leader, two to three elements that describe the opportunities you see for yourself as a leader, and, two to three elements that threaten your leadership capabilitiesarrow_forward
- Please answer this general accounting problemarrow_forwardNDB Company has a factory with fixed costs of $650,000 and a production capacity of 225,000 units annually. Its product sells with a 36% contribution margin. The target profit is $470,000. At full production, what does the selling price per unit need to be? Show your complete solution. Give me answer of this financial accounting queryarrow_forwardI need help with answering the following questions Much attention is given to the multigenerational clinician workforce. But what about the multigenerational administrative workforce? Are the challenges similar? What about interactions between multigenerational clinical and administrative workforces?arrow_forward
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub