UNDERSTANDING BUSINESS LL W/CONNECT
12th Edition
ISBN: 9781264759927
Author: Nickels
Publisher: MCG
expand_more
expand_more
format_list_bulleted
Question
Chapter 10, Problem 2VC
Summary Introduction
Case summary: Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, the Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs.
Characters in the case: The characters that in the case are A Company, and Person J.
Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness.
To discuss: Ways in which Person J increased employee motivation by understanding and adapting the motivational theories and the most appropriate theory.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Looking up the typical job description of Accountant.
To what extent does it match up with the elements of the job characteristics model (JCM)?
Do you think the job can be delivered from home or onsite at the office? Why?
How might the job be redesigned to make it more motivating?
What do profit-sharing plans, stock options, and gain-sharing plans all have in common?
They are systems that reward for results rather than behaviors.
They are systems that reward for behaviors rather than results.
They are nonmonetary and noneconomic in nature.
They are not effective in motivating performance.
Identify ONE (1) job that you perceive as boring and uninteresting. Describe why you perceive the job as boring and uninteresting. Recommend FOUR (4) ways to make the job more motivating and interesting.
Chapter 10 Solutions
UNDERSTANDING BUSINESS LL W/CONNECT
Ch. 10.1 - Prob. 10.1AQCh. 10.1 - Prob. 10.1BQCh. 10.4 - Prob. 1TPCh. 10.4 - Prob. 2TPCh. 10.4 - Prob. 3TPCh. 10.4 - Prob. 4TPCh. 10.5 - Prob. 10.5AQCh. 10.5 - Prob. 10.5BQCh. 10.6 - Prob. 5TPCh. 10.6 - Prob. 6TP
Ch. 10.6 - Prob. 7TPCh. 10.6 - Prob. 8TPCh. 10.7 - Prob. 10.7AQCh. 10.7 - Prob. 10.7BQCh. 10.8 - Prob. 10.8AQCh. 10.8 - Prob. 10.8BQCh. 10.8 - Prob. 9TPCh. 10.8 - Prob. 10TPCh. 10.8 - Prob. 11TPCh. 10 - Prob. 1CECh. 10 - Prob. 2CECh. 10 - Prob. 3CECh. 10 - Prob. 1DCSCh. 10 - 2. Look over Maslows hierarchy of needs and try to...Ch. 10 - Prob. 3DCSCh. 10 - Prob. 4DCSCh. 10 - Prob. 5DCSCh. 10 - Prob. 1PPTCh. 10 - Prob. 2PPTCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VC
Knowledge Booster
Similar questions
- In a meeting with members of Strategic Management committee in your company, you ask middle managers about the recent performance in the marketing department and their thoughts about the reasons behind it. They state that their performance goals are set too high, with the vast majority of their employees missing their individual targets across the board. In your education and training to be an organizational behavior consultant, you studied various needs-based motivational theories such as: · Maslow’s hierarchy · McGregor’s Theory X and Theory Y · The Two-Factor theory Your Task Which of the motivational theory do you think is best for describing human behavior in the workplace? Based on that, elaborate how the chosen theory can help in creating a work environment using reward strategies, work-life balance considerations, and other approaches to motivate employees to achieve the performance goals?arrow_forwardOne reason employers might offer a particular employee benefit is to aid in recruiting certain types of workers. One example is a tuition reimbursement program to attract highly motivated employees. What other example of benefits are you familiar with that might be used to attract a particular type of employee? What types of employees are most attracted to these benefits?arrow_forwardEmployees come into organizations with different needs, personalities, skills, abilities, interests,and aptitudes. They have different expectations of their employers and different views of what they think their employer has a right to expect of them. And they vary widely in what they want from their jobs. Using one of the contemporary theories of motivation, explain how it applies to this case.arrow_forward
- According to the Expectancy Theory, motivation is high when people____ A)believe that high levels of effort lead to high performance and, ultimately, performance will lead to the attainment of the outcomes that are desired by the person. B)perceive that they can satisfy their need for affiliation and need for achievement with minimum effort. C) have their most basic physiological and safety needs met. D) are given specific and challenging goals that help them focus their inputs in the right direction.arrow_forwardEmployee motivation is a crucial aspect of management that involves understanding and addressing the factors that drive individuals to perform at their best. Motivated employees are more productive, engaged, and committed to achieving organizational goals. Effective managers use various techniques to inspire and encourage their teams, such as providing meaningful work, recognition, opportunities for growth and advancement, and a positive work environment. They also seek to understand the unique needs and preferences of each employee and tailor motivational strategies accordingly. By fostering a culture of motivation and empowerment, organizations can boost morale, retention rates, and overall performance. Question: How can managers identify and leverage individual motivations to create a more motivated and engaged workforce?arrow_forwardDue to COVID-19, many of our employees have low morale. I have invited you to attend an important meeting with the other owners of the corporation in order to discuss how we can motivate our personnel. Explain to us briefly four important theories of motivation that can guide usarrow_forward
- Reflect on the differences between the culture in China and the culture in the United States and how the differences influence the types of incentives a firm might offer to motivate its employees. Using the readings, lecture, and your own scholarly research, complete an incentive analysis for China and the United States with the purpose of motivating workers. Address the following in your paper: What is the motivation culture of China and of the United States? What does a U.S. firm setting up operations in China need to know about the work culture of a Chinese employee? What incentives should an international manager offer to motivate Chinese workers of an American company?arrow_forwardAn employee incentive program can help organizations improve their productivity, reduce their production costs and reduce employee retention. It can also build employee engagement and encourage teamwork. In addition, it can boost the morale of their workers. Describe and discuss TWO (2) types of pay (incentive) for individual performance and TWO (2) types of pay (incentive) for group performance.arrow_forwardIn the equation explaining how motivation determines performance: P = M + A + E A. M = Motivation, A = Attitude, E = Environment B. M = Motivation, A = Ability, E = Environment C. M = Motivation, A = Ability, E = Emotion D. M = Motivation, A = Attitude, E = Emotionarrow_forward
- Evidence suggests that the employees who already have the highest skill levels in an organization are the most likely to receive further training, while the lower-skilled employees most in need of training are less likely to receive it, either because those employees decline opportunities or because they are not selected to participate. Why might the situation described above happen? What criteria should be used to determine who is selected to participate in training programs? How can organizations encourage lower-skilled employees to take advantage of elective training opportunities?arrow_forwardImagine that you are managing Saud Bahwan Automobile business. Sales of cars, SUVs, and pick-ups have been very slow in the last few months due to COVID-19, and your staff is feeling demoralized, unsecured, and unmotivated. Analyze the situation in terms of expectancy theory, and explain how you might go about improving motivation once the economy opens up among the salesmen at Saud Bahwan Automobile business.arrow_forwardIn a meeting with members of Informational Systems operations area, you ask middle managers about the recent sub-par performance in the department and their thoughts about the reasons behind it. They state that their performance goals are set too high, with the vast majority of their employees missing their individual targets across the board. In your education and training to be an organizational behavior consultant, you studied various needs-based motivational theories: Maslow’s hierarchy and the five categories of basic human needs The ERG theory which compressed Maslow’ five categories to three; The Two-Factor theory, which describes factors that either motivate people or make them dissatisfied The Acquired-Needs model, which describes stable and dominant characteristics in human beings that drive behavior #1-Which of the motivational theory/theories do you think is best for describing human behavior in the workplace? #2-Based on that, how would you construct a work environment…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill Education
Management (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSON
Business Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSON
Fundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON