Understanding Management
9th Edition
ISBN: 9781285421230
Author: Richard L. Daft, Dorothy Marcic
Publisher: South-Western College Pub
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Question
Chapter 10, Problem 2OTJVC
Summary Introduction
Case summary/Introduction:
K.C first started out a job in MG+BW as a customer inquiry representative, and then moved onto the customer care department where she dealt with customer issues at the retail level. Then C obtained this talent of understanding and solving any computer issues faced by other employees, and then MG+BW recognized thus talent and moved her into the IT section of the organization. And then through proper training and development for the skills and her visible leadership qualities, she was then stated as the IT manager of the entire company.
Characters in the case:
K.C, D.G.
Adequate information:
G mentions that the company recognizes talent and abilities and support the employee to thrive in that field with support of the company.
To determine:
The way in which the organizational citizenship behavior of K.C leads to the formation of a new computer help desk at MG+BW.
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Chapter 10 Solutions
Understanding Management
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