Understanding Management
9th Edition
ISBN: 9781285421230
Author: Richard L. Daft, Dorothy Marcic
Publisher: South-Western College Pub
expand_more
expand_more
format_list_bulleted
Question
Chapter 10, Problem 2OTJVC
Summary Introduction
Case summary/Introduction:
K.C first started out a job in MG+BW as a customer inquiry representative, and then moved onto the customer care department where she dealt with customer issues at the retail level. Then C obtained this talent of understanding and solving any computer issues faced by other employees, and then MG+BW recognized thus talent and moved her into the IT section of the organization. And then through proper training and development for the skills and her visible leadership qualities, she was then stated as the IT manager of the entire company.
Characters in the case:
K.C, D.G.
Adequate information:
G mentions that the company recognizes talent and abilities and support the employee to thrive in that field with support of the company.
To determine:
The way in which the organizational citizenship behavior of K.C leads to the formation of a new computer help desk at MG+BW.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
the government is about to build a coop housing project in an open land where rich elites are living,suggest some survey questions for the rich elites on citing the coop housing project in their neigbourhood.
suggest a A PITCH TO CONVINCE CAPE BRETON UNIVERSITY USING THEIR MISSIO STATEMENT ,VISION STATEMENT AND VALUES TO TELL THE SCHOOL WHY THEY SHOULD SUPPORT THE COOP HOUSING PROJECT INITIATIVE WITH RESOURCES OTHER THAN FINANCE.
DRAW UP A PITCH TO CONVINCE CAPE BRETON UNIVERSITY USING THEIR MISSIO STATEMENT ,VISION STATEMENT AND VALUES TO TELL THE SCHOOL WHY THEY SHOULD SUPPORT THE COOP HOUSING PROJECT INITIATIVE WITH RESOURCES OTHER THAN FINANCE.
Chapter 10 Solutions
Understanding Management
Ch. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQCh. 10 - Prob. 10DQ
Ch. 10 - Prob. 1SLCh. 10 - Prob. 2SLCh. 10 - Prob. 3SLCh. 10 - Prob. 4SLCh. 10 - Prob. 5SLCh. 10 - Prob. 6SLCh. 10 - Prob. 7SLCh. 10 - Prob. 8SLCh. 10 - Prob. 9SLCh. 10 - Prob. 10SLCh. 10 - Prob. 11SLCh. 10 - Prob. 12SLCh. 10 - Prob. 13SLCh. 10 - Prob. 14SLCh. 10 - Prob. 15SLCh. 10 - Prob. 16SLCh. 10 - Prob. 17SLCh. 10 - Prob. 18SLCh. 10 - Prob. 19SLCh. 10 - Prob. 20SLCh. 10 - Prob. 21SLCh. 10 - Prob. 22SLCh. 10 - Prob. 23SLCh. 10 - Prob. 24SLCh. 10 - Prob. 25SLCh. 10 - Prob. 26SLCh. 10 - Prob. 27SLCh. 10 - Prob. 28SLCh. 10 - Prob. 29SLCh. 10 - Prob. 30SLCh. 10 - Prob. 31SLCh. 10 - Prob. 32SLCh. 10 - Prob. 1GLCh. 10 - Prob. 1ALCh. 10 - Prob. 2ALCh. 10 - Prob. 3ALCh. 10 - Prob. 4ALCh. 10 - Prob. 1EDCh. 10 - Prob. 2EDCh. 10 - Prob. 3EDCh. 10 - Prob. 1CFCACh. 10 - Prob. 2CFCACh. 10 - Prob. 3CFCACh. 10 - Prob. 1OTJVCCh. 10 - Prob. 2OTJVCCh. 10 - Prob. 3OTJVC
Knowledge Booster
Similar questions
- Please original work (Please dont add any AI sentences) Background information: LEGO was founded in 1932. The word LEGO is from the Danish words LEg GOdt (play well). Later, it was realized that in Latin the word means “I put together”. The firm initially made wooden toys as well as other wood products stepladders, ironing boards, stools, etc. In 1947, the LEGO Group bought a plastic injection-molding machine for toy production and in 1949 the first LEGO Automatic Binding Brick with four and eight studs appeared. LEGO flourished for many years with its innovative toys. However, in 2004, innovation almost bankrupted the Danish toymaker. LEGO had become concerned about low-cost copies of its plastic building products so it sought to diversify into different activities including: theme parks, Clikits craft sets, action figures (Galidor), and a television show among other efforts. All of these were unprofitable and were eventually discontinued. Today, LEGO is growing in an overall…arrow_forwardPlease original work Talk about your current organization’s greatest needs for creating a balanced scorecard for management consulting firm, and steps you would take to design the balance scorecard. Please cite in text references and add weblinks.arrow_forwardPlease original work How do you think organizations can effectively balance short-term resource constraints with the need for long-term investments in areas like technology and employee development, especially when both are critical to achieving strategic goals? Please cite in text references and add weblinksarrow_forward
- Importanc of the process Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning)arrow_forwardReview the article: Defining the Motivations and Capabilitied of Young Intrapreneurs: Literature Review and Research Opportunities 1. Discuss the differences and similarities of Entrepreneurship and Intrapreneurship. 2. How might your current organization or a former organization that you have been a member of incorporate the elements of Intrapreneurship? 3. Discuss the future of Intrapreneurship List referencesarrow_forwardRoles for Human Resource Departments Analyze HRM functions. Describe and detail each one of these functions. Why are the specific roles associated to HRM important? List referencesarrow_forward
- Employees and Entrepreneurs share many skills, mindsets and values. Even if you are employed by an organization, you may have an entrepreneurial mindset and entrepreneurial traits. How do you envision yourself within an organization, as an employee rather tahan an entrepreneur? Discuss the traits and values that support this?arrow_forwardPlease original work Talk about your need for creating a balanced scorecard in a management consulting firm and the steps you would take to design the balance scorecard. Please cite in text resources and weblinksarrow_forwardThink of a team in which you have participated in a professional setting (the number of individuals should be more than one person and includes you. Also, the team could have been virtual, collocated, or a mixture of virtual and collocated). Think back on how the team formed from the first day until the end of the project or when the work function was completed. Describe what took place. Do you feel your team followed any part of Tuckman's model? Consider what was discussed regarding high-performing teams in the lesson this week in the Team Performance Domain section. It was explained that high-performing project teams are characterized by different factors. Based on the factors listed about high-performance teams, which two factors do you feel your team could have improved upon and why?arrow_forward
- Please original work Background information: Innovation can be simply defined as the introduction of something new or different in the workplace. Creativity on the other hand could be described as the use of the imagination for original ideas. Talk about the difference between innovation and creativity in the workplace and the role that technology plays in fostering both innovation and creativity Please cite in text resources and add weblinksarrow_forwardIn procurement evolution, which statement below should i choose to be themost relevant to ‘limited integration phaseSupply management is often viewed as a lower-level support function.It is the final and most advanced phase of procurement evolution.Supply managers' primary role is to ensure enough supply capacity exists.Supply management is a key part of the organisational structure with a strongexternal customer focus.arrow_forwardWhich of the following stages of P2P process is believed most critical for the spendperformance of procurement?Supplier evaluation and selection stagePayment and settlement stageRecognition of needs stageClarification of needs stagearrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning