Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier, A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, the Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs. Characters in the case: The characters that in the case are A Company, and J. Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness. To discuss: Reasons to prove that employee turnover is very costly for companies.

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Chapter 10, Problem 1VC

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Case summary: Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier, A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, the Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs.

Characters in the case: The characters that in the case are A Company, and J.

Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness.

To discuss: Reasons to prove that employee turnover is very costly for companies.

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