EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
11th Edition
ISBN: 8220103630726
Author: RENDER
Publisher: PEARSON
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Chapter 10, Problem 1VC
Summary Introduction

Case summary:

The value system of Company H includes bringing in a healthy, nurturing, and fun environment. Experience strategy plays a more critical role than the human resources department. The unique challenge for the firm is to create a work environment beyond or above the income. The competitive advantage for Company H is to provide the benefits to part-times who work at least 19 hours per week.

Bright and positive-attitude employees, and self-motivated individuals help the firm to create a unique work environment and culture.

To determine: The things done by Company H to lower employee turnover to half the industry average.

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