Given: A printer is directly connected to the network and the name of the printer is showing as \\SMITH\HP LaserJet 8100.

To find: The possible reason due to which the printer is unable to print an MS Word document.

Solution:

The name of printer, \\SMITH\HP LaserJet 8100, indicates that the printer is connected as a shared printer. When a shared printer is unable to print a page, the issue might be with the printer itself (HP LaserJet 8100 might be offline), the connection between the computer and the shared printer or between the host computer sharing the printer (SMITH computer might be offline).

If the SMITH computer is offline, the print jobs back up in the print queue until the SMITH computer is available.

Hence, the correct options are (a), (b), and (d).

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Chapter 9, Problem 30RB

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