Operations and Supply Chain Management 9th edition
9th Edition
ISBN: 9781119320975
Author: Roberta S. Russell, Bernard W. Taylor III
Publisher: WILEY
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Chapter 10, Problem 14Q
Summary Introduction
To explain: The way the SCOR can be used as certification tool.
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Students have asked these similar questions
SCOR might serve as an international supply chain certification tool much like ISOcertification for quality. Explain on how you think it can be applied.
Deming identified 14 Principles of Total Quality Management. Which five principles of Total Quality Management would be most important for working with suppliers that provide components for a new child proof car product (Filo Tata Pad and Tata Band)?
As it relates to the Global Supply Chain Quality and International Quality Standards, what are the Quality Models.
Chapter 10 Solutions
Operations and Supply Chain Management 9th edition
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- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?arrow_forwardScenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.arrow_forwardScenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?arrow_forward
- Case Study: H.B. Fuller Uses Supplier Visits to Narrow the Supply Base H.B. Fuller Corporation illustrates how first-hand information gained through supplier visits plays a large part in narrowing the supply base. Latin America sourcing manager Roy Calderón of H.B. Fuller narrows down his list of suppliers by obtaining first-hand information. Whenever possible, that means touring supplier plants and interacting with the supplier’s staff. “I have a technical and manufacturing background, so I first try to understand the logistical and manufacturing capabilities of a supplier, as well as their quality assurance process and systems,” says Calderón. What he sees at a supplier’s plant helps him determine how much H.B. Fuller, headquartered in St. Paul, MN, can expect from that supplier in the way of consistent quality. Calderón scrutinizes the plant’s infrastructure as well as its production staff. “Morale and work environment is hard to put into hard numbers or dollars, but it needs to…arrow_forwardCase Study: H.B. Fuller Uses Supplier Visits to Narrow the Supply Base H.B. Fuller Corporation illustrates how first-hand information gained through supplier visits plays a large part in narrowing the supply base. Latin America sourcing manager Roy Calderón of H.B. Fuller narrows down his list of suppliers by obtaining first-hand information. Whenever possible, that means touring supplier plants and interacting with the supplier’s staff. “I have a technical and manufacturing background, so I first try to understand the logistical and manufacturing capabilities of a supplier, as well as their quality assurance process and systems,” says Calderón. What he sees at a supplier’s plant helps him determine how much H.B. Fuller, headquartered in St. Paul, MN, can expect from that supplier in the way of consistent quality. Calderón scrutinizes the plant’s infrastructure as well as its production staff. “Morale and work environment is hard to put into hard numbers or dollars, but it needs to…arrow_forwarddraw a generic supply chain diagram illitrating the south african organization having the a chinese supplier to suplly them with PPE gear. Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.arrow_forward
- What do you think is the purpose of studying service quality management?arrow_forwardGive a company example that had disruption in its supply chain and how it could have prevented it ?arrow_forwardWhat are the risk measurement for the supply chain? Including statistics for one or two measurements.arrow_forward
- E Expert Q&A Read the case study and answer the following questions. A factory that manufactures bags and shoes was situated in a small town in Oman. It provides jobs for many people in the small town. It is not easy to find other jobs in that town. The company has stayed in the town for almost ten years because workers are loyal to the company due to the jobs it provides, even though the company could find cheaper workers elsewhere. Over the years, the company has developed a reputation in the town for taking care of its employees and for being socially responsible. The manufacturing process used by the company produces a by-product, that for years has flown into the nearby river. The by-product has been considered harmless but some people who live near the river have reported illnesses. The by-product does not violate any anti- pollution laws now. Questions: 1. What are the ethical issues given in this case study? 2. What options does the company have, and what should it do and why?arrow_forwardWhat is meant by EDI in supply chain management ?arrow_forwardAfter engaging with the relevant employees from the supply chain management department, you have identified that your manufacturing company has been experiencing challenges in rolling out a total quality management program. As their supply chain managing director, elaborate on the various quality costs and discuss how a Total Quality Management Programme implementation can be used to enhance quality improvement to avoid these types of costs in the near future. Use relevant examples to justify your answer.arrow_forward
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