Business Essentials (12th Edition) (What's New in Intro to Business)
Business Essentials (12th Edition) (What's New in Intro to Business)
12th Edition
ISBN: 9780134728391
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
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Chapter 10, Problem 10.29C
Summary Introduction

Case summary:

Company SAS is a technological company that has more than 6,000 employees in the Country US. The company is known to pay its employees sufficiently. The company places a high value on the work-life balance.

It is a company which is ideal for an employee who has families. The CEO of the firm Person JG says that it is vital that the employees feel trusted and valued by the firm.

To explain: The type of policies and benefits that are most supportive of the work-life balance.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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