MANAGEMENT LCPO
MANAGEMENT LCPO
9th Edition
ISBN: 9781264345151
Author: KINICKI
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 1, Problem 6UTC
Summary Introduction

To determine:

The three important roles that managers play

Introduction:

The manager plays a major role in the working of the organization and is responsible for administration and proper functioning.

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Even well-managed organizations do not always work as efficiently and effectively as management would like. At Hewlett-Packard (HP), billions of dollars of product are being shipped -from computers and diagnostic devices to toner catridges each year. Customer orders come in 24 hours a day, 365 days a year. • Nearly 16,000 different products are requested daily and have to be shipped from six different warehouses which are located 30 or more miles apart.  •  It often takes weeks to get the products into the customer’s hand.   • This is a serious problem if customers have contracts with HP stating deliveries are to be made in four hours or less.   • That means that from the time a customer calls the HP customer service line, they will have their replacement part and be back in operation within four hours no matter where that customer is located.  One of the characteristics that distinguishes an outstanding organisation is the ability to know when problems need to be addressed and then to…
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