MAN 111-BHCC CUSTOM-W/MY MGMT.LAB>CI<
MAN 111-BHCC CUSTOM-W/MY MGMT.LAB>CI<
14th Edition
ISBN: 9781323859735
Author: Robbins
Publisher: PEARSON
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Chapter 1, Problem 5RDQ
Summary Introduction

To determine:

The importance of customers for the managers in the organization.

Introduction:

A manager is an individual that administers or controls a group of staff or an organization. In other words, a manager is in charge of a certain subset of a company or a certain group of tasks. A manager possesses a non-managerial staff of people that directly reports to him.

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I participated in a team tasked with developing and implementing a new customer service training program. The team included five members: myself, two training specialists, an HR representative, and a team leader. Our work environment was a mix of virtual and collocated, with weekly in-person meetings and frequent virtual check-ins. Reflecting on our process, it's evident that parts of “Tuckman's model”(Forming, Storming, Norming, Performing, and Adjourning) were present in the development and completion of the project.
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