
EBK ESSENTIALS OF MIS,
13th Edition
ISBN: 8220106778494
Author: LAUDON
Publisher: PEARSON
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Chapter 1, Problem 4IQ
Explanation of Solution
Working with Clients:
There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...
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Client Service or support:
One can have excellent customer service or support while working with clients in the following ways:
- One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.
- For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...
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Chapter 1 Solutions
EBK ESSENTIALS OF MIS,
Ch. 1.1 - Prob. 1CQ1Ch. 1.1 - Prob. 2CQ1Ch. 1.1 - Prob. 3CQ1Ch. 1.1 - Prob. 4CQ1Ch. 1.2 - Prob. 1CQ2Ch. 1.2 - Prob. 2CQ2Ch. 1.2 - Prob. 3CQ2Ch. 1.2 - Prob. 4CQ2Ch. 1 - Prob. 1IQCh. 1 - Prob. 2IQ
Ch. 1 - Prob. 3IQCh. 1 - Prob. 4IQCh. 1 - Prob. 5IQCh. 1 - Prob. 1RQCh. 1 - Prob. 2RQCh. 1 - Prob. 3RQCh. 1 - Prob. 4RQCh. 1 - Prob. 5DQCh. 1 - Prob. 6DQCh. 1 - Prob. 7DQCh. 1 - Prob. 8HMPCh. 1 - Prob. 9HMPCh. 1 - Prob. 11HMPCh. 1 - Prob. 12CTPCh. 1 - Prob. 13CSQCh. 1 - Prob. 14CSQCh. 1 - Prob. 15CSQCh. 1 - Prob. 16CSQCh. 1 - Prob. 17MLMCh. 1 - Prob. 18MLM
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- using r languagearrow_forwardThe assignment here is to write an app using a database named CIT321 with a collection named students; we will provide a CSV file of the data. You need to use Vue.js to display 2 pages. You should know that this assignment is similar, all too similar in fact, to the cars4sale2 example in the lecture notes for Vue.js 2. You should study that program first. If you figure out cars4sale2, then program 6 will be extremely straightforward. It is not my intent do drop a ton of new material here in the last few days of class. The database contains 51 documents. The first rows of the CSV file look like this: sid last_name 1 Astaire first_name Humphrey CIT major hrs_attempted gpa_points 10 34 2 Bacall Katharine EET 40 128 3 Bergman Bette EET 42 97 4 Bogart Cary CIT 11 33 5 Brando James WEB 59 183 6 Cagney Marlon CIT 13 40 GPA is calculated as gpa_points divided by hrs_attempted. GPA points would have been arrived at by adding 4 points for each credit hour of A, 3 points for each credit hour of…arrow_forwardI need help to solve the following case, thank youarrow_forward
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