Working with Clients: There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

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Answer 1

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Chapter 1, Problem 4IQ

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Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

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7. See the code below and solve the following. public class Test { public static void main(String[] args) { int result = 0; } result = fn(2,3); System.out.println("The result is: + result); // fn(x, 1) = x // fn(x, y) = fn(x, y-1) + 2, when y>1 public static int fn(int x, int y) { if (x <= 1) return x; else return fn(x, y-1) + 2; } } 7-1. This program has a bug that leads to infinite recursion. Modify fn(int x, int y) method to fix the problem. (2 point) 7-2. Manually trace the recursive call, fn(2,3) and show the output (step by step). (2 point) 7-3. Can you identify the Base Case in recursive method fn(int x, int y)? (1 point)

6. See the code below and solve the following. import java.io.*; public class DataStream { } public static void main(String[] args) } DataOutputStream output = new DataOutputStream(new FileOutputStream("temp.dat")); output.writeUTF("Book1"); output.writeInt(85); output.writeUTF("Book2"); output.writeInt(125); output.writeUTF("Book3"); output.writeInt(70); output.close(); // ToDo: Read all data from temp.dat and print the data to the standard output (monitor) 6-1. This program has a compile error, and the message is “Unhandled exception type FileNotFoundException". How do you fix this error? (1 point) 6-2. Is FileNotFoundException a checked exception or an unchecked exception? (1 point) 6-3. What is the difference between checked exception and unchecked exception? (1 point) 6-4. Please complete the above program by reading all data from temp.dat and print the data to the standard output (monitor) by using System.out.print, System.out.println or System.out.printf method. (2 points)

Write a program that reads a list of integers from input and determines if the list is a palindrome (values are identical from first to last and last to first). The input begins with an integer indicating the length of the list that follows. Assume the list will contain a maximum of 20 integers. Output "yes" if the list is a palindrome and "no" otherwise. The output ends with a newline. Hints: - use a for loop to populate the array based on the specified size (the first number entered) - use a for loop to check first value with last value, second value with second from end, etc. - if the values do not match, set a Boolean variable to flag which statement to output (yes or no) Ex: If the input is (remember to include spaces between the numbers): 6 1 5 9 9 5 1 the output is: yes Ex: If the input is: 5 1 2 3 4 5 the output is: C++ coding

Answer 2

Expert Solution & Answer

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

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Answer 3

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Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

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Check out a sample textbook solution

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Answer 4

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Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Expert Solution & Answer

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Answer 6

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Answer 7

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Answer 8

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Answer 9

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Answer 10

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Answer 11

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Answer 12

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Answer 14

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Answer 15

Ch. 1.1 - Prob. 1CQ1 Ch. 1.1 - Prob. 2CQ1 Ch. 1.1 - Prob. 3CQ1 Ch. 1.1 - Prob. 4CQ1 Ch. 1.2 - Prob. 1CQ2 Ch. 1.2 - Prob. 2CQ2 Ch. 1.2 - Prob. 3CQ2 Ch. 1.2 - Prob. 4CQ2 Ch. 1 - Prob. 1IQ Ch. 1 - Prob. 2IQ

Working with Clients: There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Solution Summary: The author opines that if one wants to stand out, he or she needs to rethink on how to treat their customers.

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Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

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Chapter 1 Solutions