Working with Clients: There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

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Answer 1

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Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

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Answer 2

Expert Solution & Answer

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 3

Expert Solution & Answer

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

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Answer 4

Expert Solution & Answer

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 5

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Answer 6

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Answer 7

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Answer 8

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Answer 9

Chapter 1, Problem 4IQ

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Answer 10

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Answer 11

Explanation of Solution

Client Service or support:

One can have excellent customer service or support while working with clients in the following ways:

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.

For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...

Answer 12

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Answer 13

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Answer 14

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Answer 15

Ch. 1.1 - Prob. 1CQ1 Ch. 1.1 - Prob. 2CQ1 Ch. 1.1 - Prob. 3CQ1 Ch. 1.1 - Prob. 4CQ1 Ch. 1.2 - Prob. 1CQ2 Ch. 1.2 - Prob. 2CQ2 Ch. 1.2 - Prob. 3CQ2 Ch. 1.2 - Prob. 4CQ2 Ch. 1 - Prob. 1IQ Ch. 1 - Prob. 2IQ

Working with Clients: There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Solution Summary: The author opines that if one wants to stand out, he or she needs to rethink on how to treat their customers.

Explanation of Solution

Working with Clients:

There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...

Explanation of Solution

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Chapter 1 Solutions