HR Café has 42 years of experience in the service industry. The company has over 150 cafes, 13 hotels/ casinos and live music venues around the globe. They modify their menus from classical Burgers and chicken wings to higher-end items such as lobster tails and stuffed veal chops. HR Cafe’s sales are driven by tourists, so business fluctuation is high. Therefore, the management plans to recruit employees based on seasonal business. The café gives more emphasis on live music and redesigns the restaurants to accommodate the changing tastes. Characters in the case: HR café. To determine: How decisions of operations management are applied at the HR Cafe.

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HR Café has 42 years of experience in the service industry. The company has over 150 cafes, 13 hotels/ casinos and live music venues around the globe. They modify their menus from classical Burgers and chicken wings to higher-end items such as lobster tails and stuffed veal chops. HR Cafe’s sales are driven by tourists, so business fluctuation is high. Therefore, the management plans to recruit employees based on seasonal business. The café gives more emphasis on live music and redesigns the restaurants to accommodate the changing tastes.

Characters in the case:

HR café.

To determine: How decisions of operations management are applied at the HR Cafe.

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