Bundle: Essentials of Business Communication, Loose-leaf Version, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736350
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 1, Problem 1.5AAC
Summary Introduction
To determine:
Two listening behavior on which more work has to be done by taking Dr. Guffey’s Listening quiz at www.cengagebrain.com.
Introduction:
Listening skills include listening attentively to the speaker and understanding thoroughly what he means to say. They are the keys to all effective communications. Good listening helps in maintaining good professional relationships as the messages are not misunderstood. Maintaining eye contact, confronting the speaker, keeping an open mind with no pre-conceived messages are some of the skills required for listening effectively.
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