Principles of Marketing (16th Edition)
Principles of Marketing (16th Edition)
16th Edition
ISBN: 9780133795028
Author: Philip T. Kotler, Gary Armstrong
Publisher: PEARSON
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Chapter 1, Problem 1.20CC
Summary Introduction

Case summary:

Company F makes its customers experience outstanding. This is by way of beginning the business with the needs of the customers. Company F gives more and first priority to the customer.  The strategy ‘Purple Promise’ reached the customers all over the world. It promises that it will make all the experience of the customers outstanding. On the same hand the company also faces glitches here and there. But later Company F focused on its slogan purple promise to give the outstanding experience to its customers.

To discuss: The performance of Company F related to the experience of its customers and the outcome of the process.

Characters in the case:

  • Company F

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James Shoe Emporium, a retail brick and mortar shoe store caters to the higher income market in your country. However, the establishment has been experiencing falling revenue since the August 2024. The owner of the company believes that marketing and selling his shoes via the internet might be the solution. He has hired you to formulate an emarketing plan to do so.   You have decided to use the following e-marketing strategies (content marketing, email marketing, mobile marketing, online advertising and social media engagement). Why? State how you would manage ethical and legal issues in the digital environment.
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