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You've been promoted to the position of Manager at the Ibis Hotel in Kuala Lumpur, which is a great opportunity. It is your responsibility as the hotel's management to ensure that the entire facility is free of debris and always clean. To accommodate its visitors, the hotel is expected to provide them with an internet connection, a complimentary breakfast, non- smoking rooms, and laundry facilities. Upon arrival, guests are greeted with delicious fruit trays and are provided with complimentary limousine service. Conduct a KANO ANALYSIS on the case study provided above, and identify the elements that can influence the value of a product or service based on the results.

You've been promoted to the position of Manager at the Ibis Hotel in Kuala Lumpur, which is a great opportunity. It is your responsibility as the hotel's management to ensure that the entire facility is free of debris and always clean. To accommodate its visitors, the hotel is expected to provide them with an internet connection, a complimentary breakfast, non- smoking rooms, and laundry facilities. Upon arrival, guests are greeted with delicious fruit trays and are provided with complimentary limousine service. Conduct a KANO ANALYSIS on the case study provided above, and identify the elements that can influence the value of a product or service based on the results.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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You've been promoted to the position of Manager at the Ibis Hotel in Kuala Lumpur, which is a great opportunity. It is your responsibility as the hotel's management to ensure that the entire facility is free of debris and always clean. To accommodate its visitors, the hotel is expected to provide them with an internet connection, a complimentary breakfast, non- smoking rooms, and laundry facilities. Upon arrival, guests are greeted with delicious fruit trays and are provided with complimentary limousine service. Conduct a KANO ANALYSIS on the case study provided above, and identify the elements that can influence the value of a product or service based on the results.
Transcribed Image Text:You've been promoted to the position of Manager at the Ibis Hotel in Kuala Lumpur, which is a great opportunity. It is your responsibility as the hotel's management to ensure that the entire facility is free of debris and always clean. To accommodate its visitors, the hotel is expected to provide them with an internet connection, a complimentary breakfast, non- smoking rooms, and laundry facilities. Upon arrival, guests are greeted with delicious fruit trays and are provided with complimentary limousine service. Conduct a KANO ANALYSIS on the case study provided above, and identify the elements that can influence the value of a product or service based on the results.
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