Homework Help is Here – Start Your Trial Now!
Math
Statistics
You were promoted to the new regional manager for service at a car dealership and you 2012. Service department had poor morale and high turnover. The dealership has approximately 200 Honda dealerships. You earned the promotion by recommending a new "service guarantee" at the local dealership you were working for in the Pacific Northwest. A new chief executive officer has been hired and was reviewing the profitability of each of the dealerships in the company's portfolio. Your location stood out because the national average dealership has a customer loyalty retention rate of only 25% but you have a sample average of 58%. You created a 100% satisfaction on all service work at the dealership. You got the idea because a professor in your degree program encouraged you to develop a professional library and gave you a copy of two articles from his "Harvard Business Review Best of the Best Collection" entitled "Unconditional Service Guarantees" and "Customer Service Profit Chain". You read the articles and made significant changes to the service program and improved its quality thereby reducing "rework" on service work from 50% to less than 1%. This allowed you to offer the service guarantee. The new chief executive officer wants you to send an executive summary explaining the differences you have seen in customer retention and why your program works. He is planning to use your service program and implement it in all 200 stores but wants to know will it work successfully in all 200 stores? Retention Rates of Customers Year Customer Retention Rate 2012 -10 2013 40 2014 45 2015 50 2016 60 2017 80 2018 85 2019 90 2020 90

You were promoted to the new regional manager for service at a car dealership and you 2012. Service department had poor morale and high turnover. The dealership has approximately 200 Honda dealerships. You earned the promotion by recommending a new "service guarantee" at the local dealership you were working for in the Pacific Northwest. A new chief executive officer has been hired and was reviewing the profitability of each of the dealerships in the company's portfolio. Your location stood out because the national average dealership has a customer loyalty retention rate of only 25% but you have a sample average of 58%. You created a 100% satisfaction on all service work at the dealership. You got the idea because a professor in your degree program encouraged you to develop a professional library and gave you a copy of two articles from his "Harvard Business Review Best of the Best Collection" entitled "Unconditional Service Guarantees" and "Customer Service Profit Chain". You read the articles and made significant changes to the service program and improved its quality thereby reducing "rework" on service work from 50% to less than 1%. This allowed you to offer the service guarantee. The new chief executive officer wants you to send an executive summary explaining the differences you have seen in customer retention and why your program works. He is planning to use your service program and implement it in all 200 stores but wants to know will it work successfully in all 200 stores? Retention Rates of Customers Year Customer Retention Rate 2012 -10 2013 40 2014 45 2015 50 2016 60 2017 80 2018 85 2019 90 2020 90

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
See similar textbooks
icon
Related questions
Question

Using p value method only, with significance level of 0.05 

What is H0? 

What is H1?

What is P value?

 

You were promoted to the new regional manager for service at a car dealership and you 2012. Service department had poor morale and high turnover. The dealership has approximately 200 Honda dealerships. You earned the promotion by recommending a new "service guarantee" at the local dealership you were working for in the Pacific Northwest. A new chief executive officer has been hired and was reviewing the profitability of each of the dealerships in the company's portfolio. Your location stood out because the national average dealership has a customer loyalty retention rate of only 25% but you have a sample average of 58%. You created a 100% satisfaction on all service work at the dealership. You got the idea because a professor in your degree program encouraged you to develop a professional library and gave you a copy of two articles from his "Harvard Business Review Best of the Best Collection" entitled "Unconditional Service Guarantees" and "Customer Service Profit Chain". You read the articles and made significant changes to the service program and improved its quality thereby reducing "rework" on service work from 50% to less than 1%. This allowed you to offer the service guarantee. The new chief executive officer wants you to send an executive summary explaining the differences you have seen in customer retention and why your program works. He is planning to use your service program and implement it in all 200 stores but wants to know will it work successfully in all 200 stores? Retention Rates of Customers Year Customer Retention Rate 2012 -10 2013 40 2014 45 2015 50 2016 60 2017 80 2018 85 2019 90 2020 90
Transcribed Image Text:You were promoted to the new regional manager for service at a car dealership and you 2012. Service department had poor morale and high turnover. The dealership has approximately 200 Honda dealerships. You earned the promotion by recommending a new "service guarantee" at the local dealership you were working for in the Pacific Northwest. A new chief executive officer has been hired and was reviewing the profitability of each of the dealerships in the company's portfolio. Your location stood out because the national average dealership has a customer loyalty retention rate of only 25% but you have a sample average of 58%. You created a 100% satisfaction on all service work at the dealership. You got the idea because a professor in your degree program encouraged you to develop a professional library and gave you a copy of two articles from his "Harvard Business Review Best of the Best Collection" entitled "Unconditional Service Guarantees" and "Customer Service Profit Chain". You read the articles and made significant changes to the service program and improved its quality thereby reducing "rework" on service work from 50% to less than 1%. This allowed you to offer the service guarantee. The new chief executive officer wants you to send an executive summary explaining the differences you have seen in customer retention and why your program works. He is planning to use your service program and implement it in all 200 stores but wants to know will it work successfully in all 200 stores? Retention Rates of Customers Year Customer Retention Rate 2012 -10 2013 40 2014 45 2015 50 2016 60 2017 80 2018 85 2019 90 2020 90
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 3 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Knowledge Booster
Statistical Power and Errors
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, statistics and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman
SEE MORE TEXTBOOKS