You are the owner of Orion Project Services Ltd (OPS). Your company has won the bid to execute a multi-million project to implement a new customer relationship management system at Grace Kennedy Company Limited (Grace). Grace has an inadequate customer knowledge database for its group of companies. There is often duplicated and inaccurate customer profile information as a result, it has experienced lost revenue potential and a slight reduction in organizational productivity. Therefore, the implementation of a centralized customer relationship management (CRM) software will help Grace with its issues. If the CRM software project is implemented it will help to keep and maintain customer data, report about project situations, and adapt the input data to develop the business in alignment with Grace’s strategic goals. The scheduling of activities in a project is important. Create a list of seven (7) activities in sequence for the implementation of a Customer Relationship Management system
You are the owner of Orion Project Services Ltd (OPS). Your company has won the bid to execute a multi-million project to implement a new customer relationship management system at Grace Kennedy Company Limited (Grace).
Grace has an inadequate customer knowledge database for its group of companies. There is often duplicated and inaccurate customer profile information as a result, it has experienced lost revenue potential and a slight reduction in organizational productivity. Therefore, the implementation of a centralized customer relationship management (CRM) software will help Grace with its issues.
If the CRM software project is implemented it will help to keep and maintain customer data, report about project situations, and adapt the input data to develop the business in alignment with Grace’s strategic goals.
The
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