You are the Front Desk Manager at a Country Club Hotel and one of your guests writes a note when making a reservation stating they he is deaf and mute so he may struggle with communicating with the staff, he has also requested to make dinner reservations for him whilst staying in your hotel for the next five days. Luckily one of your members of staff know sign language due to having a deaf and mute family member but the only issue is that his member of staff has requested to only work early shifts due to personal commitments so you may not be able to fit in with the times where the guest may need the most help. 1. What would you do to make sure the guest has a smooth and pleasant stay? 2. Based on the agreement you have with your member of staff how would you approach him to help? 3. f the member of staff showed willingness to help, how would you compensate him in order to appreciate his efforts?
You are the Front Desk Manager at a Country Club Hotel and one of your guests writes a note when making a reservation stating they he is deaf and mute so he may struggle with communicating with the staff, he has also requested to make dinner reservations for him whilst staying in your hotel for the next five days.
Luckily one of your members of staff know sign language due to having a deaf and mute family member but the only issue is that his member of staff has requested to only work early shifts due to personal commitments so you may not be able to fit in with the times where the guest may need the most help.
1. What would you do to make sure the guest has a smooth and pleasant stay?
2. Based on the agreement you have with your member of staff how would you approach him to help?
3. f the member of staff showed willingness to help, how would you compensate him in order to appreciate his efforts?
Step by step
Solved in 2 steps
