You are the duty manager of a large 4-star hotel. A group of guests who have consumed too much alcohol have decided to have a late-night swim in the outdoor pool and are making far too much noise when other guests are asleep. 1. Bearing in mind that these guests are intoxicated, how would you defuse the situation to ensure that their drunken behaviour stops in the pool area and other guests can get back to sleep?

You are the duty manager of a large 4-star hotel. A group of guests who have consumed too much alcohol have decided to have a late-night swim in the outdoor pool and are making far too much noise when other guests are asleep. 1. Bearing in mind that these guests are intoxicated, how would you defuse the situation to ensure that their drunken behaviour stops in the pool area and other guests can get back to sleep?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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You are the duty manager of a large 4-star hotel. A group of guests who have consumed too much alcohol have decided to have a late-night swim in the outdoor pool and are making far too much noise when other guests are asleep.
1. Bearing in mind that these guests are intoxicated, how would you defuse the situation to ensure that their drunken behaviour stops in the pool area and other guests can get back to sleep?
2.

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