Write a detailed essay on the history of quality management.
1920s • Some of the first seeds of quality management were planted as the
principles of scientific management swept through U.S. industry.
• Businesses clearly separated the processes of planning and carrying out
the plan, and union opposition arose as workers were deprived of a voice
in the conditions and functions of their work.
• The Hawthorne experiments in the late 1920s showed how worker
productivity could be impacted by participation.
1930s • Walter Shewhart developed the methods for statistical analysis and control
of quality.
1950s • W. Edwards Deming taught methods for statistical analysis and control of
quality to Japanese engineers and executives. This can be considered the
origin of TQM.
• Joseph M. Juran taught the concepts of controlling quality and managerial
breakthrough.
• Armand V. Feigenbaum’s book Total Quality Control, a forerunner for the
present understanding of TQM, was published.
• Philip B. Crosby’s promotion of zero defects paved the way for quality
improvement in many companies.
1968 • The Japanese named their approach to total quality "companywide quality
control." It is around this time that the term quality management
systems arises.
• Kaoru Ishikawa’s synthesis of the philosophy contributed to Japan’s
ascendancy as a quality leader.
Today • TQM is the name for the philosophy of a broad and systemic approach to
managing organizational quality.
• Quality standards such as the ISO 9000 series and quality award programs
such as the Deming Prize and the Malcolm Baldrige National Quality
Award specify principles and processes that comprise TQM.
• TQM as a term to describe an organization's quality policy and procedure
has fallen out of favor as international standards for quality management
have been developed. Please see our series of pages on quality
management systems for more information.
Write a detailed essay on the history of quality management.
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