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While designing a process, we try to ensure that unpleasant experiences such as filling forms or taking shots are located tow O It is usually more convenient to complete such tasks early on None of the above We do not wish to end on an unpleasant note. The memory of unpleasant experiences stays much longer relative to other kinds of experiences. O The customer may refuse to dolparticipate in such unpleasant tasks at the end of the process towards th the beginning/middle, primarily because:

While designing a process, we try to ensure that unpleasant experiences such as filling forms or taking shots are located tow O It is usually more convenient to complete such tasks early on None of the above We do not wish to end on an unpleasant note. The memory of unpleasant experiences stays much longer relative to other kinds of experiences. O The customer may refuse to dolparticipate in such unpleasant tasks at the end of the process towards th the beginning/middle, primarily because:

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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While designing a process, we try to ensure that unpleasant experiences such as filling forms or taking shots are located towards the beginning/middle, primarily because: O It is usually more convenient to complete such tasks early on None of the above We do not wish to end on an unpleasant note. The memory of unpleasant experiences stays much longer relative to other kinds of experiences. O The customer may refuse to do/participate in such unpleasant tasks at the end of the process
Transcribed Image Text:While designing a process, we try to ensure that unpleasant experiences such as filling forms or taking shots are located towards the beginning/middle, primarily because: O It is usually more convenient to complete such tasks early on None of the above We do not wish to end on an unpleasant note. The memory of unpleasant experiences stays much longer relative to other kinds of experiences. O The customer may refuse to do/participate in such unpleasant tasks at the end of the process
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