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Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice O relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits. O O O

Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice O relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits. O O O

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits.
Transcribed Image Text:Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits.
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