Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice O relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits. O O O

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
icon
Related questions
Question
5
Which statement best describes how firms must treat their frontline workers
in order to remain competitive? Frontline workers must be
Multiple Choice
relieved of any burden to make a customer
decision.
eliminated and replaced with automated
equipment whenever possible.
empowered with the authority to respond
quickly to the unmet needs of customers.
closely supervised to reduce the risk of
product liability and discrimination lawsuits.
Transcribed Image Text:Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits.
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 3 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Management Information Systems: Managing The Digi…
Management Information Systems: Managing The Digi…
Management
ISBN:
9780135191798
Author:
Kenneth C. Laudon, Jane P. Laudon
Publisher:
PEARSON
Business Essentials (12th Edition) (What's New in…
Business Essentials (12th Edition) (What's New in…
Management
ISBN:
9780134728391
Author:
Ronald J. Ebert, Ricky W. Griffin
Publisher:
PEARSON
Fundamentals of Management (10th Edition)
Fundamentals of Management (10th Edition)
Management
ISBN:
9780134237473
Author:
Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:
PEARSON