Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice O relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits. O O O
Which statement best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be Multiple Choice O relieved of any burden to make a customer decision. eliminated and replaced with automated equipment whenever possible. empowered with the authority to respond quickly to the unmet needs of customers. closely supervised to reduce the risk of product liability and discrimination lawsuits. O O O
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Transcribed Image Text:Which statement best describes how firms must treat their frontline workers
in order to remain competitive? Frontline workers must be
Multiple Choice
relieved of any burden to make a customer
decision.
eliminated and replaced with automated
equipment whenever possible.
empowered with the authority to respond
quickly to the unmet needs of customers.
closely supervised to reduce the risk of
product liability and discrimination lawsuits.
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