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Which of the following is true A O Communication is not essential in building customers' loyalty B. O Communication is paramount when determining and understanding the needs of the customers Communication between departments is not advisable when there are conficts between individuals D. O Customers feedbacks is not part of customers communication process Employee empowerment includes the following except A O Engaging employees in the thinking process of an organization in ways that matter. B. O Having input that is heard and used, and it means giving employees ownership of their jobs CO Requires a change in the organizational culture, but it does not mean that managers abdicate their responsibilities or authority D. O Employees should be given total freedom to establish individuality in conducting their tasks and duties

Which of the following is true A O Communication is not essential in building customers' loyalty B. O Communication is paramount when determining and understanding the needs of the customers Communication between departments is not advisable when there are conficts between individuals D. O Customers feedbacks is not part of customers communication process Employee empowerment includes the following except A O Engaging employees in the thinking process of an organization in ways that matter. B. O Having input that is heard and used, and it means giving employees ownership of their jobs CO Requires a change in the organizational culture, but it does not mean that managers abdicate their responsibilities or authority D. O Employees should be given total freedom to establish individuality in conducting their tasks and duties

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Which of the following is true A O Communication is not essential in building customers' loyalty В. О Communication is paramount when determining and understanding the needs of the customers C. O Communication between departments is not advisable when there are conficts between individuals D. O Customers feedbacks is not part of customers communication process Employee empowerment includes the following except: A. O Engaging employees in the thinking process of an organization in ways that matter. B. O Having input that is heard and used, and it means giving employees ownership of their jobs C. O Requires a change in the organizational culture, but it does not mean that managers abdicate their responsibilities or authority D. O Employees should be given total freedom to establish individuality in conducting their tasks and duties
Transcribed Image Text:Which of the following is true A O Communication is not essential in building customers' loyalty В. О Communication is paramount when determining and understanding the needs of the customers C. O Communication between departments is not advisable when there are conficts between individuals D. O Customers feedbacks is not part of customers communication process Employee empowerment includes the following except: A. O Engaging employees in the thinking process of an organization in ways that matter. B. O Having input that is heard and used, and it means giving employees ownership of their jobs C. O Requires a change in the organizational culture, but it does not mean that managers abdicate their responsibilities or authority D. O Employees should be given total freedom to establish individuality in conducting their tasks and duties
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