Homework Help is Here – Start Your Trial Now!
Engineering
Computer Science
Which of the following is not the main purpose of CRM systems? O a. CRM systems provide support for front-end customer facing functionality. O b. CRM systems create a holistic view of customers by consolidating all customer information from different communication channels. Oc CRM systems helps to integrate the different communication channels for interacting with the customer. O d. CRM systems mainly focus on tactical benefits such as cost reduction rather than creating customer experience with a brand.

Which of the following is not the main purpose of CRM systems? O a. CRM systems provide support for front-end customer facing functionality. O b. CRM systems create a holistic view of customers by consolidating all customer information from different communication channels. Oc CRM systems helps to integrate the different communication channels for interacting with the customer. O d. CRM systems mainly focus on tactical benefits such as cost reduction rather than creating customer experience with a brand.

Database System Concepts
Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
Problem 1PE
See similar textbooks
icon
Related questions
Question
Which of the following is not the main purpose of CRM systems? O a. CRM systems provide support for front-end customer facing functionality. O b. CRM systems create a holistic view of customers by consolidating all customer information from different communication channels. Oc CRM systems helps to integrate the different communication channels for interacting with the customer. O d. CRM systems mainly focus on tactical benefits such as cost reduction rather than creating customer experience with a brand.
Transcribed Image Text:Which of the following is not the main purpose of CRM systems? O a. CRM systems provide support for front-end customer facing functionality. O b. CRM systems create a holistic view of customers by consolidating all customer information from different communication channels. Oc CRM systems helps to integrate the different communication channels for interacting with the customer. O d. CRM systems mainly focus on tactical benefits such as cost reduction rather than creating customer experience with a brand.
Expert Solution
steps

Step by step

Solved in 3 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Knowledge Booster
Applications of CRM
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Database System Concepts
Database System Concepts
Computer Science
ISBN:
9780078022159
Author:
Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:
McGraw-Hill Education
Starting Out with Python (4th Edition)
Starting Out with Python (4th Edition)
Computer Science
ISBN:
9780134444321
Author:
Tony Gaddis
Publisher:
PEARSON
Digital Fundamentals (11th Edition)
Digital Fundamentals (11th Edition)
Computer Science
ISBN:
9780132737968
Author:
Thomas L. Floyd
Publisher:
PEARSON
C How to Program (8th Edition)
C How to Program (8th Edition)
Computer Science
ISBN:
9780133976892
Author:
Paul J. Deitel, Harvey Deitel
Publisher:
PEARSON
Database Systems: Design, Implementation, & Manag…
Database Systems: Design, Implementation, & Manag…
Computer Science
ISBN:
9781337627900
Author:
Carlos Coronel, Steven Morris
Publisher:
Cengage Learning
Programmable Logic Controllers
Programmable Logic Controllers
Computer Science
ISBN:
9780073373843
Author:
Frank D. Petruzella
Publisher:
McGraw-Hill Education
SEE MORE TEXTBOOKS