1. When people are nervous or excited, they frequently: A. Speak quickly B. Slur their words C. Speak slowly D. None of these   2. Nervous hand gestures that should be eliminated include all of the following EXCEPT: A. Nail-biting B. Finger-tapping C. Handshakes D. Knuckle-popping   3. The key to successful written communication is to: A. Hand-write all messages B. Avoid proofreading C. Choose words clearly and concisely D. Use simple words

Communication is the process of Select one: a. writing messages. b. transferring information ahd meaning. C. none of the above. d. listening actively.

1. Dating at work: A. While acceptable, should be approached with caution B. Should only occur with your boss C. Can occur with customers and vendors, but never coworkers D. Should never occur with customers, vendors, or coworkers   2. The greatest amount of learning and success comes from: A. The classroom B. Experience and failure C. Watching others D. Workshops and conferences

Which of the following is an advantage of using short sentences? Select one: a. They can be processed quickly b. They can quickly alert the reader as to what will follow c. They are useful for showing relationships d. They effectively summarise previous information e. They quickly convey complex ideas Which of these is a potential benefit of making sure all your messages are well crafted efforts that respect the audience's time? Select one: a. People will pay more attention to your work in the future b. You will be able to proofread the work of others, gaining insight into organisational activities. c. You'll be more popular with audience members d. You will no longer be tasked with writing routine messages e. If you earn a strong reputation as a writer, you will no longer need to provide supporting evidence During the revision process, when does it make the most sense to review the organisation of a message? Select one: a. During proofreading b. Right before printing…