Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
WHAT TYPE OF ENTRY MODE IS USED?? EXPLAIN

Transcribed Image Text:Objective
John wants to establish the selection of its marketing strategies based on real insights. He
has a plan to exclusively introduce Blue Ribbon travel videos those enhances the increase
in air travel for Blue Ribbon, Cruise ship, hotel accommodation those offered by Blue
Ribbon, and food available in Blue Ribbon restaurants in both Rome and Barcelona.

Transcribed Image Text:BLUE RIBBON TOURISM GROUP
John is much eager to know the changing needs of the travellers in respect to today's
dynamic environment. He has recently completed few digital marketing certificate
courses to keep himself breast ahead about the most prevailed trends. During certificate
courses he came across quite interesting findings that enveloped with new decision mak-
ing facts of the customers. In marketing, both rational and emotional decision making by
Project Summary
Blue Ribbon is the world's emerging leading tourism group. The broad portfolio gathered
under the Group umbrella consists of strong tour operators, 300 travel agencies mostly in
Asia, Africa, USA, and UK, and 5 cruise liners. The group is aggressively planning to
have many incoming agencies in all major holiday destinations around the globe. The
group long time wish is to enter the European market. Europe is highly enriched due to
its cultural and vibrant diversity significance. At the same time the European market is
also known for its competitiveness, hence need ample resources to get successful in the
market. Blue Ribbon knows that most of the Europeans travel inside Europe and very few
travel to other countries. Whereas, most Americans are much fond of European travelling.
The marketing team of Blue Ribbon has studied all European countries and thereby iden-
tified Rome and Barcelona as the most favourite travel destination among Europeans and
other foreigners including UK, US, Canada, South and Central/ South American residents.
the customers has a unique and distinctive value. Before the recent inclusiveness of online
social media platforms, marketing activities were mostly designed based on the retrieved
insights through conventional methods of data collection. However, now it is pertinent to
realize the social media impact on the customer's decision making. On average, the con-
sumers are spending between 6-7 hours in a day on different platforms of social media i.e.
Facebook, Twitter, LinkedIn, Instagram etc.
Action Plan
Most of the businesses have shifted their customer engagement activities online, John is
of opinion to focus much on that, as well. Moreover he believes that since travelling is all
about exploring and discovering new places, social media posts especially those are on
Facebook, Instagram, and LinkedIn play very important role in shaping up favourable
intentions of customers for any travel destination.
Background and Introduction
John Lewis is the marketing director of the group and working for the last 20 years with
Blue Ribbon group. He is academically and practically a very smart individual. He knows
the value of the true marketing insights specially while designing marketing strategies.
He believes in value creation for the customers and always like to ensure that no effort
would get spared in making the customers delighted. John knows that there are multiple
factors involved in the decision making of a customer for selecting a travel destination.
However, today's marketing environment has challenged the big firms even while trying
to sustain their customer base and healthy relationships. Since the inception of digitaliza-
tion much of the marketing focus has been shifted to it. Nowadays, marketers use all sort
of media platforms to engage both- existing and potential customers.
John called his whole marketing team for a meeting and after having an extensive brain
storming sessions, he had decided to kick up the selection of new business hubs in Europe
through marketing intelligence. Namely, Rome (Italy) and Barcelona (Spain) is selected
by John due to being most vibrant and visited cities in the central European part.
Moreover, he has done some initial screening of 100 videos and finally select 4 videos of
each destination. His marketing plan is starting with an assessment of the customers' ap-
peal that videos are having.
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