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What FIVE unique qualities best describe the service as a whole?
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- briefly discuss how the fact that the customers are internal would change the process of managing the four phases of the service life cycleWhat are the six key components of a service environment and how does each directly impact customer loyalty and satisfaction?What are some of the key elements that make up a service culture?
- Compare and contrast the three options from the perspective of customer services?2. How can one change in a dimension of service management influence the other dimensions? Elaborate on your answer.Identify TWO (2) methods of service design that can increase service efficiency and limit customer interaction.