What factors determine a cloud service provider's SLA?

MIS
9th Edition
ISBN:9781337681919
Author:BIDGOLI
Publisher:BIDGOLI
Chapter9: Global Information Systems
Section: Chapter Questions
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What factors determine a cloud service provider's SLA?
Transcribed Image Text:What factors determine a cloud service provider's SLA?
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A cloud service level agreement (SLA) ensures that cloud providers adhere to enterprise-level specifications and offer clients with a clearly defined set of deliverables.

In addition, it describes financial penalties, such as time-for-service credits, that may be levied if the provider fails to comply with the contract's terms.

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