What factors determine a cloud service provider's SLA?
Chapter9: Global Information Systems
Section: Chapter Questions
Problem 1.3CS
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Transcribed Image Text:What factors determine a cloud service provider's SLA?
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A cloud service level agreement (SLA) ensures that cloud providers adhere to enterprise-level specifications and offer clients with a clearly defined set of deliverables.
In addition, it describes financial penalties, such as time-for-service credits, that may be levied if the provider fails to comply with the contract's terms.
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