What factors determine a cloud service provider's SLA?

Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
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What factors determine a cloud service provider's SLA?

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Definition:

A cloud service level agreement (SLA) guarantees that cloud providers satisfy specific enterprise-level standards and provide a clearly defined set of deliverables to clients.

In addition, it describes financial penalties, such as time-for-service credits, that may be levied if the provider fails to comply with the contract's terms.

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