Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.) In the following table, compute the weighted average score for each of the three providers (enter your responses rounded to one decimal place). ITI Weight Manila (W) (A) Delhi (B) Moscow (C) Criterion Flexibility Trustworthiness 0.50 5 1 3 0.10 4. Price 0.20 3 4. Delivery 0.20 7 6. Total weighted score:
Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.) In the following table, compute the weighted average score for each of the three providers (enter your responses rounded to one decimal place). ITI Weight Manila (W) (A) Delhi (B) Moscow (C) Criterion Flexibility Trustworthiness 0.50 5 1 3 0.10 4. Price 0.20 3 4. Delivery 0.20 7 6. Total weighted score:
Chapter14: Marketing Channels And Supply Chain Management
Section14.1: Taza Cultivates Channel Relationships With Chocolate
Problem 1VC
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![Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George
Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled.
Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.)
In the following table, compute the weighted average score for each of the three providers (enter your responses rounded to one decimal place).
Weight Manila
(W)
Delhi
Moscow
Criterion
(A)
(B)
(C)
Flexibility
0.50
Trustworthiness
0.10
2
Price
0.20
3
5
4
Delivery
0.20
7
6.
Total weighted score:](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F438f9e3e-5163-4042-928f-6af00166f2ed%2Fbc850f77-14d5-4515-baf0-2590369a1f80%2F5mt8zmo_processed.png&w=3840&q=75)
Transcribed Image Text:Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George
Walker has decided to outsource the company's help desk and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia). The following table summarizes the data Walker has assembled.
Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.)
In the following table, compute the weighted average score for each of the three providers (enter your responses rounded to one decimal place).
Weight Manila
(W)
Delhi
Moscow
Criterion
(A)
(B)
(C)
Flexibility
0.50
Trustworthiness
0.10
2
Price
0.20
3
5
4
Delivery
0.20
7
6.
Total weighted score:
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