Using the data given in appendix 2, comment on the performance of the business.Include comments on internal business processes, customer knowledge andlearning/growth, and provide a concluding comment on the overall performance of thebusiness. Appendix 2: Balanced Scorecard (extract)Internal business ProcessesCurrent yearPrevious yearError rates in jobs done16 %10%Average job completion time7 weeks10 weeksCustomer knowledgeCurrent yearPrevious yearNumber of customers12201500Average fee levels (£)775600Market share14%20%Learning and GrowthCurrent yearPrevious yearPercentage of revenue from non-core work4%5%Industry average of the proportion of revenue from non-core work inAccounting practices30%25%Employee retention rate60%80%

The ability of a corporation to adopt optimal structure with the goal for producing goods or…

Using the data given in appendix 2, comment on the performance of the business. Include comments on internal business processes, customer knowledge and learning/growth, and provide a concluding comment on the overall performance of the business.

Using the data given in appendix 2, comment on the performance of the business. Include comments on internal business processes, customer knowledge and learning/growth, and provide a concluding comment on the overall performance of the business.

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Question

Using the data given in appendix 2, comment on the performance of the business.
Include comments on internal business processes, customer knowledge and
learning/growth, and provide a concluding comment on the overall performance of the
business.

Appendix 2: Balanced Scorecard (extract)
Internal business Processes
Current year
Previous year
Error rates in jobs done
16 %
10%
Average job completion time
7 weeks
10 weeks
Customer knowledge
Current year
Previous year
Number of customers
1220
1500
Average fee levels (£)
775
600
Market share
14%
20%
Learning and Growth
Current year
Previous year
Percentage of revenue from non-core work
4%
5%
Industry average of the proportion of revenue from non-core work in
Accounting practices
30%
25%
Employee retention rate
60%
80%

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