Used : Call center optimization as project , please give Citation if possible are required to identify and select a project that you have worked on, whether as a project manager or project team member. If you have not worked on a project before or you are unable to select a suitable project based on your work experiences, you should select a project that you know about and have sufficient access to the project’s information. Remember, the project that you select (the case) should have already been completed/finished, implemented, or executed. If you decide to select a project outside of your work experiences, there are several completed projects in your local community, your country, the region, or internationally that you may be able to use as a case for this assignment. There are no restrictions on the type of project that you select or decide to work with, however please be deliberate in your selection or when choosing a project to work with. You should avoid selecting a project for which genuine and relevant information is difficult to obtain or a project for which information is not freely and/or publicly available. You should not select a project that is incomplete or in its conceptual stage. Caution! Please avoid using project information that is confidential, contentious, subject to a legal proceeding, disputed, injurious, defamatory, or subjected to intellectual property protection. If you are having serious challenges in selecting a suitable project, as a last resort, you should reach out to the CI for further guidance and assistance on selecting a project. Now that you have selected a project, you should provide a report of the project with specific focus on the components and questions/statements listed below. Please do not submit the project’s report, documents, and other project artifact in your submission. You should include your source(s) of information in the reference list. Questions- Answer all questions/statements. (1) State the name of the project and give a brief description of the project. (2) Outline the problem(s) that the project was initiated to solve or the opportunity it exploited. (3) Identify and describe the technique or method used by the sponsor to originally select the project among competing or multiple projects ideas within the organization. [(4) Identify and describe five (5) characteristics that made this endeavor a project. Use project data or information to support your answer.(5) Identify the project developmental approach used for the project. Give reasons or justification for your conclusion(s). Hint: (Agile/Adaptive, Waterfall/Traditional, Hybrid approach?) (6) Using your knowledge of the project life cycle; describe the phases of the project and the key activities/tasks that were associated with each phase of the project. (7) List and describe three (3) three project constraints encountered by the project management team and the strategies used to effectively manage these constraints. 8) Describe the project governance framework and oversight function used to help oversee and control the right course for the project. Comment on the suitability and effectiveness of this framework. (9) Critically assess whether or not the project was successful from the following viewpoints: a. Were the client(s) and/or users satisfied with the final project outcome(s)? b. Was the project completed on time, within scope, and on budget? c. Was the desired value or benefit realized for the organization? d. Did the project leadership demonstrate a broad commitment to financial, social, and environmental impacts of the projects? (10) Describe the strategies and processes used by the project team to deliver a quality service, result, or product to the customers and users. If no quality strategies and processes were used in the project team, explain what could have been done to better manage project quality.
Used : Call center optimization as project , please give Citation if possible
are required to identify and select a project that you have worked on, whether as a project manager or project team member. If you have not worked on a project before or you are unable to select a suitable project based on your work experiences, you should select a project that you know about and have sufficient access to the project’s information. Remember, the project that you select (the case) should have already been completed/finished, implemented, or executed. If you decide to select a project outside of your work experiences, there are several completed projects in your local community, your country, the region, or internationally that you may be able to use as a case for this assignment. There are no restrictions on the type of project that you select or decide to work with, however please be deliberate in your selection or when choosing a project to work with. You should avoid selecting a project for which genuine and relevant information is difficult to obtain or a project for which information is not freely and/or publicly available. You should not select a project that is incomplete or in its conceptual stage. Caution! Please avoid using project information that is confidential, contentious, subject to a legal proceeding, disputed, injurious, defamatory, or subjected to intellectual property protection. If you are having serious challenges in selecting a suitable project, as a last resort, you should reach out to the CI for further guidance and assistance on selecting a project. Now that you have selected a project, you should provide a report of the project with specific focus on the components and questions/statements listed below. Please do not submit the project’s report, documents, and other project artifact in your submission. You should include your source(s) of information in the reference list. Questions- Answer all questions/statements. (1) State the name of the project and give a brief description of the project. (2) Outline the problem(s) that the project was initiated to solve or the opportunity it exploited. (3) Identify and describe the technique or method used by the sponsor to originally select the project among competing or multiple projects ideas within the organization. [(4) Identify and describe five (5) characteristics that made this endeavor a project. Use project data or information to support your answer.(5) Identify the project developmental approach used for the project. Give reasons or justification for your conclusion(s). Hint: (Agile/Adaptive, Waterfall/Traditional, Hybrid approach?) (6) Using your knowledge of the project life cycle; describe the phases of the project and the key activities/tasks that were associated with each phase of the project. (7) List and describe three (3) three project constraints encountered by the project management team and the strategies used to effectively manage these constraints. 8) Describe the project governance framework and oversight function used to help oversee and control the right course for the project. Comment on the suitability and effectiveness of this framework. (9) Critically assess whether or not the project was successful from the following viewpoints: a. Were the client(s) and/or users satisfied with the final project outcome(s)? b. Was the project completed on time, within scope, and on budget? c. Was the desired value or benefit realized for the organization? d. Did the project leadership demonstrate a broad commitment to financial, social, and environmental impacts of the projects? (10) Describe the strategies and processes used by the project team to deliver a quality service, result, or product to the customers and users. If no quality strategies and processes were used in the project team, explain what could have been done to better manage project quality.
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