This is for management class, Roshaun is a shipping manager for a company called “Soy to the World” that makes and sells soy candles. The soy candles are made in the company’s production area: mixed by hand and poured into glass jars, labelled, and moved to the shipping department to be sent out all over the country. Customers are usually individuals who find out about the candles from social media. They mostly order small numbers of candles at one time. Sometimes, though, companies order larger amounts of candles to be shipped as a single order. Roshaun’s team consists of eight people who pack and ship orders. Orders arrive via email to the shipping clerk who creates and prints labels, and passes the order to the shipping team that packs the candles into boxes and applies the label. Then the clerk calls an express shipping company to pick up the candles. Roshaun’s team takes such good care of packing each shipment that they have a record of no shipments ever being returned for breakage or mishandling. Roshaun has done a good job of managing her team to meet the company’s expectations, including managing team member requests for time off. Usually if a team member wants to take a day off, they ask Roshaun who normally approves PTO for that day. Having one team member off at a time, or even two team members off, has not been an issue. However, this year’s summer season orders for Soy to the World candles have really taken off, and especially bulk orders from companies. Looking over the new orders coming in, Roshaun realizes that she will need everyone to be at work every work day between April 1st through June 10th to ensure that all orders ship on time. Roshaun wants to issue a new temporary policy of “no PTO unless it’s an emergency” that will go into effect April 1st and end June 10th. She realizes that this change may cause some distress for team members who are used to taking days off as needed. How should Roshun handle this change with her team?
This is for management class,
Roshaun is a shipping manager for a company called “Soy to the World” that makes and sells soy candles. The soy candles are made in the company’s production area: mixed by hand and poured into glass jars, labelled, and moved to the shipping department to be sent out all over the country.
Customers are usually individuals who find out about the candles from social media. They mostly order small numbers of candles at one time. Sometimes, though, companies order larger amounts of candles to be shipped as a single order.
Roshaun’s team consists of eight people who pack and ship orders. Orders arrive via email to the shipping clerk who creates and prints labels, and passes the order to the shipping team that packs the candles into boxes and applies the label. Then the clerk calls an express shipping company to pick up the candles.
Roshaun’s team takes such good care of packing each shipment that they have a record of no shipments ever being returned for breakage or mishandling.
Roshaun has done a good job of managing her team to meet the company’s expectations, including managing team member requests for time off. Usually if a team member wants to take a day off, they ask Roshaun who normally approves PTO for that day. Having one team member off at a time, or even two team members off, has not been an issue.
However, this year’s summer season orders for Soy to the World candles have really taken off, and especially bulk orders from companies. Looking over the new orders coming in, Roshaun realizes that she will need everyone to be at work every work day between April 1st through June 10th to ensure that all orders ship on time.
Roshaun wants to issue a new temporary policy of “no PTO unless it’s an emergency” that will go into effect April 1st and end June 10th. She realizes that this change may cause some distress for team members who are used to taking days off as needed.
How should Roshun handle this change with her team?
Step by step
Solved in 3 steps
