Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Question 2
a) There are 3 main stages in written communication. Critically examine these 3 stages.
b) Draw a simple chart that illustrates oral communication processes. Use the diagram to explain what actually happens during the process.
c) In order to be successful in written communication, one needs to acquire certain skills. Discuss 5 of these skills.
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