The time required for an automotive center to complete an oil change service on an automobile approximately follows a normal distribution, with a mean of 19 minutes and a standard deviation of 2.5 minutes. (a) The automotive center guarantees customers that the service will take no longer than 20 minutes. If it does take longer, the customer will receive the service for half-price. What percent of customers receive the service for half-price? (b) If the automotive center does not want to give the discount to more than 2% of its customers, how long should it make the guaranteed time limit?

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The time required for an automotive center to complete an oil change service on an automobile approximately follows a normal distribution, with a mean of 19 minutes and a standard deviation of 2.5 minutes. (a) The automotive center guarantees customers that the service will take no longer than 20 minutes. If it does take longer, the customer will receive the service for half-price. What percent of customers receive the service for half-price? (b) If the automotive center does not want to give the discount to more than 2% of its customers, how long should it make the guaranteed time limit?
Expert Solution
Step 1: Determine the given information

For the distribution of the oil change completion time at the automotive center, it is specified that:

The mean oil change time (in minutes), μ=19.

The standard deviation (in minutes), σ=2.5.

Consider for the normally distributed variable, "X= a random time required for oil change".



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