Homework Help is Here – Start Your Trial Now!
Business
Operations Management
The Swanky Hotel provides room service for its guests. The process for room service begins with a room service manager who takes orders by phone at an average of 5 minutes per order. The manager then sends the order to the kitchen, where it takes an average of 16 minutes to prepare the food for each order. There are four chefs in the kitchen. If the customer requires a beverage (alcoholic or nonalcoholic), the room service manager sends the order to the bar at the same time the order is sent to the kitchen. It takes 3 minutes to fill the order by one bartender, and 80 percent of the orders require a beverage. When the kitchen and bar orders are both ready, a waiter will take them to the room and bill the guest. There are six waiters to provide the service, and each order takes 20 minutes for the waiter to complete. What is the capacity of the process, and what is the bottleneck? What is the throughput time of a typical order? Assume that on Friday evenings an average of 10 room-service orders per hour are placed. How many orders are in the system on average on Friday nights?

The Swanky Hotel provides room service for its guests. The process for room service begins with a room service manager who takes orders by phone at an average of 5 minutes per order. The manager then sends the order to the kitchen, where it takes an average of 16 minutes to prepare the food for each order. There are four chefs in the kitchen. If the customer requires a beverage (alcoholic or nonalcoholic), the room service manager sends the order to the bar at the same time the order is sent to the kitchen. It takes 3 minutes to fill the order by one bartender, and 80 percent of the orders require a beverage. When the kitchen and bar orders are both ready, a waiter will take them to the room and bill the guest. There are six waiters to provide the service, and each order takes 20 minutes for the waiter to complete. What is the capacity of the process, and what is the bottleneck? What is the throughput time of a typical order? Assume that on Friday evenings an average of 10 room-service orders per hour are placed. How many orders are in the system on average on Friday nights?

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
See similar textbooks
icon
Related questions
Question

The Swanky Hotel provides room service for its guests. The process for room service begins with a room service manager who takes orders by phone at an average of 5 minutes per order. The manager then sends the order to the kitchen, where it takes an average of 16 minutes to prepare the food for each order. There are four chefs in the kitchen. If the customer requires a beverage (alcoholic or nonalcoholic), the room service manager sends the order to the bar at the same time the order is sent to the kitchen. It takes 3 minutes to fill the order by one bartender, and 80 percent of the orders require a beverage. When the kitchen and bar orders are both ready, a waiter will take them to the room and bill the guest. There are six waiters to provide the service, and each order takes 20 minutes for the waiter to complete.

  1. What is the capacity of the process, and what is the bottleneck?
  2. What is the throughput time of a typical order?
  3. Assume that on Friday evenings an average of 10 room-service orders per hour are placed. How many orders are in the system on average on Friday nights?
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Knowledge Booster
Process selection
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.
SEE MORE TEXTBOOKS