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The gold standard for childcare centers in the United States used by parents, educators and facilities has been accreditation by the National Asso for the Education of Young Children (NAEYC). There are ten standards for accreditation categorized under children, teachers, family and commu partners, and program administration, each with its own set of criteria. When a childcare center advertises that they have this accreditation, it is indicating that it is of the highest quality. This is a way of a. Generating feedback b. Closing the gap between organization standards and performance c. Setting reliablility standards d. Offering a service guarantee

The gold standard for childcare centers in the United States used by parents, educators and facilities has been accreditation by the National Asso for the Education of Young Children (NAEYC). There are ten standards for accreditation categorized under children, teachers, family and commu partners, and program administration, each with its own set of criteria. When a childcare center advertises that they have this accreditation, it is indicating that it is of the highest quality. This is a way of a. Generating feedback b. Closing the gap between organization standards and performance c. Setting reliablility standards d. Offering a service guarantee

Social Psychology (10th Edition)
Social Psychology (10th Edition)
10th Edition
ISBN:9780134641287
Author:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Publisher:Elliot Aronson, Timothy D. Wilson, Robin M. Akert, Samuel R. Sommers
Chapter1: Introducing Social Psychology
Section: Chapter Questions
Problem 1RQ1
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QUESTION 23 The gold standard for childcare centers in the United States used by parents, educators and facilities has been accreditation by the National Asso- for the Education of Young Children (NAEYC). There are ten standards for accreditation categorized under children, teachers, family and commu partners, and program administration, each with its own set of criteria. When a childcare center advertises that they have this accreditation, it is indicating that it is of the highest quality. This is a way of a. Generating feedback b. Closing the gap between organization standards and performance c. Setting reliablility standards d. Offering a service guarantee lick Save and Submit to save and submit. Click Save All Answers to save all answers.
Transcribed Image Text:QUESTION 23 The gold standard for childcare centers in the United States used by parents, educators and facilities has been accreditation by the National Asso- for the Education of Young Children (NAEYC). There are ten standards for accreditation categorized under children, teachers, family and commu partners, and program administration, each with its own set of criteria. When a childcare center advertises that they have this accreditation, it is indicating that it is of the highest quality. This is a way of a. Generating feedback b. Closing the gap between organization standards and performance c. Setting reliablility standards d. Offering a service guarantee lick Save and Submit to save and submit. Click Save All Answers to save all answers.
On the SERVQUAL Gap Model, which is NOT a major service quality gap that contributes to customer dissatisfaction with the service? a. The difference between what the customer expects and what management perceives that the customer expects b. The translation of management perceptions of customer expectations into the design of the service c. The difference between the service delivered and the service customer's expectation given its portrayal in various forms of marke d. The difference between what the service organization is designed to deliver and the actual service delivered to the customer e. All of these are major contributors to customer dissatisfaction with a service
Transcribed Image Text:On the SERVQUAL Gap Model, which is NOT a major service quality gap that contributes to customer dissatisfaction with the service? a. The difference between what the customer expects and what management perceives that the customer expects b. The translation of management perceptions of customer expectations into the design of the service c. The difference between the service delivered and the service customer's expectation given its portrayal in various forms of marke d. The difference between what the service organization is designed to deliver and the actual service delivered to the customer e. All of these are major contributors to customer dissatisfaction with a service
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