The financial services call center also monitors call duration, the amount of time spent speaking to customers on the phone. The file CallDuration contains the following data for time, in seconds, spent by agents talking to 50 customers. (use the following class intervals: 60 but <120; 120 but <180; 180 but <240; 240 but <300; 300 but < 360; 360 but <420; 420 but less than 1500 ) (in Minitab, in the recode window remember to set “endpoints to include” to “both endpoints”) a. Construct a frequency distribution and a percentage distribution . b. Construct cumulative percentage distributions. c. What can you conclude about call center performance if a call duration target of less than 240 seconds is set?
Unitary Method
The word “unitary” comes from the word “unit”, which means a single and complete entity. In this method, we find the value of a unit product from the given number of products, and then we solve for the other number of products.
Speed, Time, and Distance
Imagine you and 3 of your friends are planning to go to the playground at 6 in the evening. Your house is one mile away from the playground and one of your friends named Jim must start at 5 pm to reach the playground by walk. The other two friends are 3 miles away.
Profit and Loss
The amount earned or lost on the sale of one or more items is referred to as the profit or loss on that item.
Units and Measurements
Measurements and comparisons are the foundation of science and engineering. We, therefore, need rules that tell us how things are measured and compared. For these measurements and comparisons, we perform certain experiments, and we will need the experiments to set up the devices.
The financial services call center also monitors call duration, the amount of time spent speaking to customers on the phone. The file CallDuration contains the following data for time, in seconds, spent by agents talking to 50 customers.
(use the following class intervals: 60 but <120; 120 but <180; 180 but <240; 240 but <300; 300 but < 360; 360 but <420; 420 but less than 1500 ) (in Minitab, in the recode window remember to set “endpoints to include” to “both endpoints”)
a. Construct a frequency distribution and a percentage distribution .
b. Construct cumulative percentage distributions.
c. What can you conclude about call center performance if a call duration target of less than 240 seconds is set?
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