The cross-tabulation data given below show the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first. Complete parts a through d below. Friendliness/Politeness Staff Greeting No No Yes 12 Yes 8 15 19 a. Write the hypotheses for the chi-square test for independence. Ho Greeting and Customer Service Rating are independent H₁: Greeting and Customer Service Rating are dependent b. Find the expected frequencies. Friendliness/Politeness Staff Greeting No Yes No Grand Total 18 Yes 34 Grand Total 27 25 52 (Type integers or decimals rounded to two decimal places as needed.)
The cross-tabulation data given below show the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first. Complete parts a through d below. Friendliness/Politeness Staff Greeting No No Yes 12 Yes 8 15 19 a. Write the hypotheses for the chi-square test for independence. Ho Greeting and Customer Service Rating are independent H₁: Greeting and Customer Service Rating are dependent b. Find the expected frequencies. Friendliness/Politeness Staff Greeting No Yes No Grand Total 18 Yes 34 Grand Total 27 25 52 (Type integers or decimals rounded to two decimal places as needed.)
MATLAB: An Introduction with Applications
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ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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![The cross-tabulation data given below show the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first. Complete parts a through d below.
Friendliness/Politeness
Staff Greeting No
No
Yes
Yes
12
15
6
19
a. Write the hypotheses for the chi-square test for independence.
Ho
Greeting and Customer Service Rating are independent
H₁: Greeting and Customer Service Rating are dependent
b. Find the expected frequencies.
Friendliness/Politeness
Staff Greeting No
Yes
No
Grand Total
18
Yes
34
Grand Total
27
25
52
(Type integers or decimals rounded to two decimal places as needed.)](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F10b5500b-af9e-44d2-8ab3-e2516e4dde77%2Fe63f6a39-d9b1-47e2-a4a6-a6be981da5f1%2F2qo2wb_processed.jpeg&w=3840&q=75)
Transcribed Image Text:The cross-tabulation data given below show the number of people who rated a customer service representative as friendly and polite based on whether the representative greeted them first. Complete parts a through d below.
Friendliness/Politeness
Staff Greeting No
No
Yes
Yes
12
15
6
19
a. Write the hypotheses for the chi-square test for independence.
Ho
Greeting and Customer Service Rating are independent
H₁: Greeting and Customer Service Rating are dependent
b. Find the expected frequencies.
Friendliness/Politeness
Staff Greeting No
Yes
No
Grand Total
18
Yes
34
Grand Total
27
25
52
(Type integers or decimals rounded to two decimal places as needed.)
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