The business analyst at vodacom in an analysis of the firm's customers in Durban found that the customers who phoned for technical support had to wait for a customer service representative an average of 28 minutes with a standard deviation of 5.5 minutes. The firm's past transaction records showed the wait times to be normally distributed . she wants to know what would be the likelihood that a customer phones vodacom and gets service in less than 10 minutes

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
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The business analyst at vodacom in an analysis of the firm's customers in Durban found that the customers who phoned for technical support had to wait for a customer service representative an average of 28 minutes with a standard deviation of 5.5 minutes. The firm's past transaction records showed the wait times to be normally distributed . she wants to know what would be the likelihood that a customer phones vodacom and gets service in less than 10 minutes

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