Answered: The balanced scorecard focuses on…

The balanced scorecard focuses on lagging indicators such as actual sales volume rather than including leading indicators such as customer satisfaction. ○ True ○ False B

Cornerstones of Cost Management (Cornerstones Series)

4th Edition

ISBN:9781305970663

Author:Don R. Hansen, Maryanne M. Mowen

Publisher:Don R. Hansen, Maryanne M. Mowen

Chapter13: The Balanced Scorecard: Strategic-based Control

Section: Chapter Questions

Problem 19E: Which of the following objectives would likely be associated with the customer perspective of the...

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Question

The balanced scorecard focuses on lagging indicators such as actual sales volume rather than
including leading indicators such as customer satisfaction.
○ True
○ False
B

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