TELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hello, this is Ryan calling from Apotex Pharmaceutical. I am the new drug rep who as been assigned to your area. I would like to drop in later this week with some samples and to meet with your doctors.”
TELEPHONE TRIAGE Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hello, this is Ryan calling from Apotex Pharmaceutical. I am the new drug rep who as been assigned to your area. I would like to drop in later this week with some samples and to meet with your doctors.”
Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
Problem 1SRQ
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TELEPHONE TRIAGE
Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.
“Hello, this is Ryan calling from Apotex Pharmaceutical. I am the new drug rep who as been assigned to your area. I would like to drop in later this week with some samples and to meet with your doctors.”
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