Teddy Equipment Rental (TER) rents farm equipment in an agricultural town in Texas. Five customers arrive between 8 AM and 9 AM. The table below shows data regarding their arrival and service times.  Assume the following: Teddy Equipment Rental’s queuing system does NOT follow M/M/1. 8:00 AM is the starting time and there is only one server who is continuously working (no breaks) until 9 AM. The server has to complete ‘servicing’ one customer before they can begin ‘servicing’ another customer. Customer Number Arrival Time Service Time Service Ends 1 8:06 AM 2 8:08 AM 2 8:07 AM 10 8:18 AM 3 8:12 AM 10 8:28 AM 4 8:24 AM 11 8:39 AM 5 8:30 AM 7 8:46 AM   In the above Teddy Equipment Rental mini-scenario, the average time a customer is in the system is: a. 5 minutes b. 8 minutes c. 12 minutes d. More than 13 minutes

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Teddy Equipment Rental (TER) rents farm equipment in an agricultural town in Texas. Five customers arrive between 8 AM and 9 AM. The table below shows data regarding their arrival and service times.  Assume the following:

  • Teddy Equipment Rental’s queuing system does NOT follow M/M/1.
  • 8:00 AM is the starting time and there is only one server who is continuously working (no breaks) until 9 AM.
  • The server has to complete ‘servicing’ one customer before they can begin ‘servicing’ another customer.

Customer Number

Arrival Time

Service Time

Service Ends

1

8:06 AM

2

8:08 AM

2

8:07 AM

10

8:18 AM

3

8:12 AM

10

8:28 AM

4

8:24 AM

11

8:39 AM

5

8:30 AM

7

8:46 AM

 

In the above Teddy Equipment Rental mini-scenario, the average time a customer is in the system is:


a. 5 minutes
b. 8 minutes
c. 12 minutes
d. More than 13 minutes
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